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1/5All time (3 reviews)
1/5
Recently (1 review)4 Reviews
Horrible communication. Make sure you turn on delivery confirmation in your email. You will send the same information up to 4 times before they stop asking for it. I have rented from McRent and Yescapa now and even though the upfront cost was more at McRent, it is a real business with actual customer service and the ability to manage emails. Also, I agree with others that they have no desire to help the renters. Our camper listing had two fixed beds but only one on pickup. We also had rented with AC in drivers compartment since the trip was for the month of July in Germany but it was broken on pickup, no AC. We could not get ahold of Yescapa on rental pickup and we would have been stranded without a vehicle so we choice to take it as is but no support in getting any refund for the not receiving what we paid for. Their statement is that since we took the camper we accepted it as is, but what other option was available? If you rent from a real company, you could say this has an issue and then take a different one from the lot. In the case of Yescapa, there were no other campers nearby and it would have been last minute rental for 26 days meaning a huge price increase. Now the rental is over and the “extra” fees are adding up. In all, we missed 2 days of vacation dealing with maintenance issues, batter going dead, windows no working, cabinets that would not stay shut, water leaking from fresh tank, etc… and instead of getting money back we will be losing some of the deposit.
I can not urge people strongly enough to NOT use Yescapa. I rented an RV thru them this past summer. It is now SEVEN months since I returned it and I am STILL trying to get what is owed to me from the security deposit. Yescapa is an incompetent, dishonest and unethical company. They allowed false claims to go thru from the owner, but even after that THEY still have not processed the return of the security deposit that Yescapa says I am owed.
DO NOT USE YESCAPA. Save yourself the headache.
BE CAREFUL WITH THIS COMPANY.
The listing for my camper had an error. It said the transmission was automatic. It's actually manual. This error appeared on the English version of their app but not the Spanish version. So when I arrived, I couldn't drive it, and had to cancel. The owner and I were both highly inconvenienced. I had travelled a full day to pick up the vehicle. We provided digital evidence of the company's error, as well as verbal and written confirmation from myself and the camper's owner that this is what happened. I have been fighting over email with the company for weeks now trying to get the full refund. They eventually agreed to refund what I paid, HOWEVER, they are REFUSING to refund 150 euro (for the maintenance/cleaning fee), because they refunded that to the owner. They said I can ask the owner for that. The owner refuses to give it back to me. Why would they? They lost a lot of money too. So now I am out of pocket 150 euro, for an error of the company. They say they have no way to confirm that what I said is true, but I am not quite sure what else they want. They also cannot get the calculations right regarding the actual money they need to refund. I understand that errors happen with apps, but they have demonstrated lack of care for the customer and transparency. It's insulting they still can't get the calculations right when they've already conned me out of 150 euro. They don't listen to what you say over email and will just ignore you unless you push really hard. Total disappointment.
Does not recommend this product
Review of Yescapa
Rented a vehicle that started exhibiting battery problems, leaving us without power steering or power brakes on the highway. We reported it, tried to continue and were able to fix it ourselves, while losing loads of time. When getting to the destination, one window disassembled when opened. Reported that too. They refused to return our deposit and still tried to charge us a repair of the window at a value superior to what we were told was the maximum cost. Terrible experience.