I recently used Yescapa for a vehicle rental in Maderia, Portugal (visiting from Canada) and the experience left me extremely disappointed. I feel obligated to share my experience to warn future renters about the lack of renter protection and high service fees, which appear to favor vehicle owners.
Our issue arose when the car we rented failed to perform adequately on hills, making it unsafe and unsuitable for our planned trip. Despite informing Yescapa that the vehicle could not handle the mountainous terrain (critical for our itinerary), the company refused to issue a refund. Instead, they insisted the car met the advertised specifications, downplaying the challenges we faced.
We had no choice but to change our plans, book last-minute accommodations, and rent another vehicle—pushing us far over budget. Yescapa dismissed our concerns about safety and additional expenses, placing the burden entirely on us, even though their refund policy initially led us to believe we could cancel without penalty.
This experience was not only stressful but also costly, and Yescapa’s response was rigid and unsympathetic. Their policies seem to protect owners more than renters, leaving us with little recourse despite the legitimate challenges we faced. I strongly advise others to consider these risks before using Yescapa's service. They don't care about you and your experience.
Rented a vehicle that started exhibiting battery problems, leaving us without power steering or power brakes on the highway. We reported it, tried to continue and were able to fix it ourselves, while losing loads of time. When getting to the destination, one window disassembled when opened. Reported that too. They refused to return our deposit and still tried to charge us a repair of the window at a value superior to what we were told was the maximum cost. Terrible experience.
Pros:They promise a lot and it looks great
Cons:Terrible service, got an unsafe vehicle with several problems and the company refused to return the deposit.