Yescapa

I’m deeply disappointed with Yescapa’s misleading cancellation insurance. Their website claims it "covers you for any unforeseen reasons for cancellation," but in reality, the process is far from straightforward. You’re required to provide extensive documentation to prove your claim, which undermines the advertised flexibility. Additionally, I felt unfairly compensated after my cancellation. Despite Yescapa offering a split payment option, the insurance only covered my first payment, leaving me out of pocket for the remainder. This contradicts the promise of comprehensive coverage. I chose Yescapa for the reassurance their cancellation insurance provided, but it fell far short of expectations. Transparency and fairness are sorely lacking.

Me, My wife and our two children rented a mobile home for two weeks in Spain this summer. On the fourth day of rental the front tyre broke on the highway and damaged the vehicle. We waited for help in the roadside for 5 hours (!) in 37 degrees on the highway with our two small children. It was very dangerous due to the high speed cars and the heat. The mobile home had to be repaired and we were promised a full refund by the owners since we were told we were fully insured in Yescapa. It turned out that since the Tyre didn’t explode but were ripped apart Yescapas insurance didn’t cover anything and the owner didn’t want to cover anything even though It turned out that the mounted tyres were 9 years old! It’s recommended to change after 4-5 years. All in all: We paid 2.532,15 Euros for three days of use before the Tyre broke and were offered 130 Euro in refund by the owner. Even the missing fuel were charged (the auto camper were towed away) We had to find a rental car and book apartments via Airbnb so the summer budget got doublet up. Never use this company - no support whatsoever in case of emergency. In the app there’s No phone numbers to call and nobody to call in case of issues with the owner etc. I highly recommend not to use this company. Use a known brand like Avis, Europcar etc for your autocamper experience.

I recently used Yescapa for a vehicle rental in Maderia, Portugal (visiting from Canada) and the experience left me extremely disappointed. I feel obligated to share my experience to warn future renters about the lack of renter protection and high service fees, which appear to favor vehicle owners. Our issue arose when the car we rented failed to perform adequately on hills, making it unsafe and unsuitable for our planned trip. Despite informing Yescapa that the vehicle could not handle the mountainous terrain (critical for our itinerary), the company refused to issue a refund. Instead, they insisted the car met the advertised specifications, downplaying the challenges we faced. We had no choice but to change our plans, book last-minute accommodations, and rent another vehicle—pushing us far over budget. Yescapa dismissed our concerns about safety and additional expenses, placing the burden entirely on us, even though their refund policy initially led us to believe we could cancel without penalty. This experience was not only stressful but also costly, and Yescapa’s response was rigid and unsympathetic. Their policies seem to protect owners more than renters, leaving us with little recourse despite the legitimate challenges we faced. I strongly advise others to consider these risks before using Yescapa's service. They don't care about you and your experience.