BE CAREFUL WITH THIS COMPANY.
The listing for my camper had an error. It said the transmission was automatic. It's actually manual. This error appeared on the English version of their app but not the Spanish version. So when I arrived, I couldn't drive it, and had to cancel. The owner and I were both highly inconvenienced. I had travelled a full day to pick up the vehicle. We provided digital evidence of the company's error, as well as verbal and written confirmation from myself and the camper's owner that this is what happened. I have been fighting over email with the company for weeks now trying to get the full refund. They eventually agreed to refund what I paid, HOWEVER, they are REFUSING to refund 150 euro (for the maintenance/cleaning fee), because they refunded that to the owner. They said I can ask the owner for that. The owner refuses to give it back to me. Why would they? They lost a lot of money too. So now I am out of pocket 150 euro, for an error of the company. They say they have no way to confirm that what I said is true, but I am not quite sure what else they want. They also cannot get the calculations right regarding the actual money they need to refund. I understand that errors happen with apps, but they have demonstrated lack of care for the customer and transparency. It's insulting they still can't get the calculations right when they've already conned me out of 150 euro. They don't listen to what you say over email and will just ignore you unless you push really hard. Total disappointment.
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