I recently used Yescapa for a vehicle rental in Maderia, Portugal (visiting from Canada) and the experience left me extremely disappointed. I feel obligated to share my experience to warn future renters about the lack of renter protection and high service fees, which appear to favor vehicle owners.
Our issue arose when the car we rented failed to perform adequately on hills, making it unsafe and unsuitable for our planned trip. Despite informing Yescapa that the vehicle could not handle the mountainous terrain (critical for our itinerary), the company refused to issue a refund. Instead, they insisted the car met the advertised specifications, downplaying the challenges we faced.
We had no choice but to change our plans, book last-minute accommodations, and rent another vehicle—pushing us far over budget. Yescapa dismissed our concerns about safety and additional expenses, placing the burden entirely on us, even though their refund policy initially led us to believe we could cancel without penalty.
This experience was not only stressful but also costly, and Yescapa’s response was rigid and unsympathetic. Their policies seem to protect owners more than renters, leaving us with little recourse despite the legitimate challenges we faced. I strongly advise others to consider these risks before using Yescapa's service. They don't care about you and your experience.
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