VoiceOps

The #1 AI platform for analyzing enterprise voice.

28 followers

The #1 AI platform for analyzing enterprise voice.

28 followers

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Team collaboration software

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AI Infrastructure Tools

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AI Voice Agents

VoiceOps is the AI coaching & training platform. Our platform offers one place to get visibility into sales calls and to provide coaching to reps. Our customers plug into VoiceOps and immediately have a world-class coaching infrastructure at their fingertips.

Launch tags:Analytics•Artificial Intelligence•Tech

Launch Team

Zendesk for StartupsUp to 2 years free for startups + AI Agents & Copilot

Promoted

How accurate is your voice recognition and does it handle accents? Are you using nuance, google voice, etc or did you make your own? Any API for it?

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9yr ago

VoiceOps

Maker

Hello hunters, I’m Daria, the CEO of VoiceOps. We’re part of the YC W17 batch (previously known as Clover Intelligence). Huge thanks @Sama for hunting us! Designed for enterprise sales teams and leveraging a form of AI (natural language processing), we’ve built a product that does in an hour what currently takes sales managers days - understanding what their team is actually saying on the phone. We transcribe, parse, then analyze calls for what behavior is most successful (e.g. how many probing questions to ask on a call, the value of describing benefits vs. features, when to time an upsell or close attempt, etc.). Once we understand what works, we help managers scale that out, improving performance across their entire team. We built VoiceOps because there’s a clear lack of visibility into calls and call data. Every other part of the sales stack (email especially) is already data driven, but sales reps spend most of their time on the phone, so it makes sense that it's the most important activity to optimize. We’d love to hear your feedback and happy to answer any question!

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9yr ago

MailKing by cloudHQ

@dariaevdo @sama Love this idea! It's been hard for companies to leverage sentiment from text, but with voice cue behavior, it could be much easier! Not only do I see an opportunity to leverage salespeople's call conversations, but as most companies are moving into the SaaS space, you could also leverage this technology for companies who have massive call support like: Amazon, Verizon, Comcast, United, etc. And that might actually be a bigger business for you with the same technology you already have. Essentially, it could be a way to gage customer satisfaction instead of annoying customer phone surveys that customers never actually do after a phone conversation. And I know this is thinking too far ahead, but if it works out for call support analysis after A-B testing, it would be amazing to build a secondary platform where companies compete for higher customer satisfaction reviews based on your analysis data. That could be SO much fun.

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9yr ago

VoiceOps

Maker

@nassaraf 100% agree with all of this! thanks for sharing, Naomi :)

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9yr ago

Really interesting tool I need to check out :) Where are you guys based?

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9yr ago

VoiceOps

Maker

@m_vukas thank you! we're based in SF.

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9yr ago

@dariaevdo Amazing! I would love to test out the tool and interview someone from your team for my sales podcast called World of Sales: https://itunes.apple.com/ca/podc... I would love to interview someone from your team and create a blog post about the main functionalities. Let me know if you would be interested.

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9yr ago

VoiceOps

Maker

@m_vukas would be happy to! Will reach out to you via email or feel free to follow up directly daria@voiceops.com.

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9yr ago

@dariaevdo @voiceops Amazing! :) I will send over an email

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9yr ago