Hi Product Hunt! 👋 I’m Alejandro, a solo developer, and today I’m launching VennDesk. I have spent over 10 years working in IT support. After years of constant trial and error, and a lot of reflection, I decided to lean into my real-world experience and build the exact tool I always wished I had. I was exhausted from jumping between 5 different clunky apps just to get my job done. I wanted something unified, simple, and intuitive. VennDesk brings support tickets, live chat, and employee time tracking into one single, lightning-fast dashboard. The goal is to give teams the power of having everything in one place, saving companies the headache—and the cost—of paying for 5 independent licenses just to manage their workers and customer incidents. To make sure it was actually fast, I built it entirely from scratch. I used Laravel for the core and even wrote a custom asynchronous WebSockets service in Rust to handle real-time concurrency without lag. To be completely transparent, my main goal today is to find my very first real customers. I’ve tried the indie hacker route before with other solo projects—like DumpViewer—and if I’m being brutally honest, I didn’t sell a single license. But I’m not giving up. I am trying to build a sustainable, profitable tool based on real experience. But to achieve that, I need to know what real users actually need. I would love for you to try it out and give me your unfiltered feedback. What is missing? What would make this genuinely useful for your team so that it’s actually worth paying for? I’ll be here all day answering questions, talking about the tech stack, and taking notes. Thanks for supporting independent makers! ❤️

VennDesk

All-in-one AI support, ticketing & time tracking platform

All-in-one AI support, ticketing & time tracking platform