vellum

Augment your application with Emotional Human Intelligence

9 followers

Augment your application with Emotional Human Intelligence

9 followers

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Knowledge base software

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AI Chatbots

The vellum app and EQ API help you create better responses to emotionally charged situations. Our proprietary content library and transformer strengthen your relationships and reduce the risk of "saying the wrong thing".

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Launch tags:Customer Communication•Artificial Intelligence•Human Resources

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Framer — Launch websites with enterprise needs at startup speeds.

Launch websites with enterprise needs at startup speeds.

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Hunter

📌

We spoke with Zachary Runyan, CTO of vellum about developing emotional intelligence for AI. vellum recently released our EQ API which enhances your current generative language model to reduce the risk of "saying the wrong thing" to employees or clients. Zack, when John Larsen, founder of vellum, approached you about working on emotional intelligence as an AI solution, what was your initial reaction? I thought it was really interesting. I knew that vellum was focusing on leadership development and engagement. And you know, a big aspect of a leader's job is to manage their team and to be able to communicate well with that team and with their customers, and I thought this could be a really interesting way to introduce a lot of learning for leaders and give them a way to learn how to communicate better and more emotionally intelligently. As you got into the actual development work and started working on the transformer, the API, and the other components that make the EQ API offering so compelling, what were some of the major difficulties you experienced? There's a couple of different aspects that made it difficult to build this product. One of them is that there's not many people working on this kind of technology. So, there's not a groundwork laid out on how to build these types of tools. I spent a lot of time understanding what tools are out there for me and for our team, and how to put all of this together to come up with a product that actually makes sense, and that is going to be useful for our customers. It's really digging into the unknown. That was a challenge. And the other part -- working with these kinds of tools around LLMs and AI is, there's a lot of variability. It's not like normal coding where you have an expected input and an expected output. And you can test against that. With these AI tools you have an expected input. But what could come out is completely variable, and you have to build guardrails around that. This has an effect on things like security the usability of the output, and what the end product actually looks like, and how it's shaped. As you look toward the future, what are some of the coming developments for emotional intelligence? I think, as we move forward with this technology there will be a lot of value in understanding how to build authentic moments in communication, with these tools, on the back end. All that we're talking about is a lot of data that we're trying to utilize, to create these responses and provide learning and development for the people that are using the product. I also think, moving forward, it's making sure there is authenticity that's coming out of this. And I think that's where a lot of development is going to be.

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1yr ago

Elisi : AI-powered Goal Management App

It's exciting to see a focus on emotional intelligence in AI, especially with the EQ API! Zachary, your insights on building authentic communication tools resonate strongly. The challenges of working with LLMs and ensuring reliable outputs while maintaining user security are essential hurdles to overcome. Can't wait to see how vellum enhances leadership development and team communication further! The potential for improving emotional connections in professional environments is huge! Keep up the fantastic work!

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1yr ago

Hunter

Thank you everyone who have and will post comments and upvotes on this page. I am pleased to see the level of interest from engineers, developers, product managers, founders, and investors on how collectively we augment the human potential with technology and in general humanize technology. One more thing... NEXT MONDAY you can join JOHN and ZACH in a lively discussion on the making of the technology and their journey to commercialization... https://www.linkedin.com/events/... ^ Register and or get Zoom link here

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1yr ago

Hunter

We recorded the conversation with Founder John Larsen and CTO Zach Runyan on the making of vellum... https://www.vellum.team/blogs/eq...

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1yr ago

Hunter

vellum's most popular healthcare blog post on the importance of emotional intelligence in nursing. Learn how using our EQ API to create a culture of emotional intelligence and support improves patient outcomes. https://www.vellum.team/blogs/em...

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1yr ago