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TicketON
AI support agent for web chat, Telegram, email & Shopify
6 followers
AI support agent for web chat, Telegram, email & Shopify
6 followers
Most support tools treat AI as an add-on. TicketON is built around it: Teyra, the in-house AI agent, answers customers from your knowledge base, checks Shopify orders, applies discounts and hands off to a human when needed — with a full audit trail. One inbox for website live chat, Telegram, email and Shopify. Operators get an AI copilot, canned replies, triggers with A/B tests, CSAT and revenue analytics. Starts free — no card, no code. iOS app included.
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What stops a determined customer from sweet-talking Teyra into a discount you never meant to offer? First thing I thought of seeing an agent with discount powers.
@vollos She follows only the rules set by the store owner—and nothing more. Her only rule is to follow the store owner's rules.
@fantep Are the discount rules enforced somewhere Teyra can't argue with, like a hard cap in code, or does she reason from the rule text at runtime? I've seen models follow instructions perfectly right up until a request arrives phrased in a way the instructions never anticipated.
@vollos Yes, there are strict restrictions, which is exactly why she's doing everything right
@fantep Fair enough. Congrats again on the launch, Daniel. The thing I keep an eye out for with agents that have discount powers is whether the ceiling lives in a hard variable the code checks, or only in the rules the agent's told to follow, since the second kind occasionally gets talked past by a request nobody wrote a rule for. Hope the rest of the week goes well for you.
The handoff to a human with a full audit trail is exactly what I was missing from other tools. Liked that Teyra actually pulls order info from Shopify instead of just guessing.
@emirdemirbwv23 I tried to give the store more autonomy, since it already has other things to worry about