SuperSAT by HiQ

Predict Customer Satisfaction Instantly With AI

91 followers

Predict Customer Satisfaction Instantly With AI

91 followers

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Customer support tools

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Automation tools

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Testing and QA software

SuperSAT is a powerful AI tool that instantly predicts CSAT, empowering your team to make every interaction exceptional. Rescue interactions and retain super-satisfied customers. Try SuperSAT free for 2 weeks: www.hiq.cx/producthunt

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Launch tags:Productivity•SaaS•Artificial Intelligence

Launch Team

ReplayAutonomous app testing for teams who ship at AI-speed

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Maker

📌

HiQ is launching SuperSAT, which goes above and beyond your traditional CSAT metric by predicting customer satisfaction in real time — interaction by interaction. 🔍 SuperSAT analyzes 100% of customer interactions as they happen, analyzing sentiment, relevancy, and number of replies. 📈 SuperSAT continually updates a customer’s SuperSAT score as the conversation is happening. 👀 SuperSAT peaks into a customer’s evolving sentiment throughout an interaction with the SuperSAT Dashboard. 🌟SuperSAT allows brands to Intervene in tickets or threads as they happen and steer interactions back to positive. SuperSAT is the latest addition to our CX Empowerment Hub! Your support would help us ensure that CS leaders can elevate their CSAT through the power of AI and automation. Get 50% off your first 3 months with code PH50! www.hiq.cx/producthunt

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2yr ago

Maker

@vini_rai Thank you Vini!

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2yr ago

Maker

@sulekha_tripathi Thank you so much!

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2yr ago

Maker

@vini_rai Thank you Vini! We're thrilled to get SuperSAT into the wild!

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2yr ago

Maker

@sulekha_tripathi Thank you!

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2yr ago

Maker

@vini_rai Thanks Vini!

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2yr ago

Congrats on the launch, team SuperSAT! Your product's ability to predict customer satisfaction with such ease and accuracy is truly impressive. How will this tool support teams in different industries in creating more satisfying customer experiences?

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2yr ago

Maker

@viswanatha Viswanath, thanks for the in-depth question! In general, our solutions are industry-agnostic as we fine-tune models on specific business verticals and company policies. Now, to get a bit more in-depth on SuperSAT: Industry-standard customer scores, including CSAT and MSAT, sometimes only yield a paltry 1% response rate. This means businesses constantly have an incomplete customer satisfaction picture, no visibility into shifting customer happiness on a per-interaction basis, as well as zero ability to save a conversation in real-time and level it up right after an issue/bad interaction happens. Now, SuperSAT leverages artificial intelligence to analyze customer sentiment, relevancy, and number of replies to produce an evolving SuperSAT score. This provides a complete picture of a customer's brand interaction with more abilities to steer interactions back to positive — thus leaving customers super satisfied. Hope this answers your question!

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2yr ago

Customer support is so ripe for generative AI use and this is a great example — congrats on the launch!

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2yr ago

Maker

@peter_weltman Thank you, Peter! We completely agree and appreciate the shout-out.

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2yr ago

Such an innovative way to use AI! Predicting customer satisfaction as a customer interaction is happening is so impressive. Good luck with your launch!

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2yr ago

Maker

@leya_aronoff Thank you!

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2yr ago

This is such a great idea! I think this is one of the most innovative applications of AI I've seen. Very excited to try it!

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2yr ago

Maker

@emilio_morales1 Thank you so much for your support and kind words Emilio! We're working hard to change CX forever!

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2yr ago

@liz_y_tsai It really shows! 🙌

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2yr ago

Such a amazing product I am very much excited to use it like a game changer congratulations on the launch

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2yr ago

Maker

@suraj_singh58 Can't wait for you to use it Suraj!

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2yr ago

This looks super useful! Excited to try it.

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2yr ago

Maker

@arielle_gentelle Thank you Arielle. Let me know what you think of SuperSAT!

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2yr ago

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