Spryngtime

ChatGPT for customer support & onboarding

111 followers

ChatGPT for customer support & onboarding

111 followers

ChatGPT for customer support & onboarding. Save time by using Spryngtime to answer customer support and onboarding questions! Our bot automatically trains on your public facing docs and internal knowledge (if permissions) to answer customer questions ASAP.

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Launch tags:Customer Success•Artificial Intelligence•Operations

Launch Team

LightfieldAI-native CRM that builds itself and does work for you

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Spryngtime Chat - A free chat widget

Maker

📌

Hey all! Michael here, builder at Spryngtime. While we were building our previous company (still running), one of the biggest pain points we ran into was answering customer support & developer onboarding tickets. That easily took up 20-30% of our time. And while we love interacting with customers, we realized a good amount of the questions were already answered if they had just read our docs! Many of our responses were just "Yes we can do X, here's a link to our docs" or "Sorry, you're running into this issue, have you tried this? {Insert link to docs}" So to solve that, we built a chat bot that's trained on your public knowledge (docs, FAQs, etc) and internal knowledge (Slack, email, Intercom, etc) to properly answer customer support & onboarding questions. In our initial testing, we've seen up 70% of all questions being handled by a bot! If you're interested in trying it out with a 2 month free trial, feel free to email me at michael@spryngtime.com with the words "FREE TRIAL PLS" somewhere in the email :)

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3yr ago

Twixie

Congrats on launching Spryngtime! I love how it harnesses the power of ChatGPT to streamline customer support and onboarding. 💡 I have some questions: 1) How does Spryngtime ensure data privacy when accessing internal knowledge? 2) Can businesses customize Spryngtime's response style to match their brand voice? 3) What's the typical time needed for Spryngtime to train on a company's documentation? Keep up the fantastic work! 🚀

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3yr ago

Spryngtime Chat - A free chat widget

Maker

@vera_mur hey Vera! All great questions! 1. We have very strict data privacy. For enterprises, we’re even happy to sign an MSA (working on BAA for healthcare companies). We segregate data and encrypt it. The only people who have access are businesses and engineers who may need it for debugging purposes. 2. Not yet but great next feature! 3. If it’s all public facing/external docs, usually within 2 min! Try out our demo and see for yourself! Internal/non-public knowledge takes a little more time to ingest depending on the structure. Hope that helps! Feel free to reach out to me at michael@spryngtime.com with anymore questions or if you want to try it out!

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3yr ago

Twixie

@azianmike thank you! :)

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3yr ago

Quilgo

I love that it is able to train based on the website first, this saves a huge amount of time. A quick question: can I also throw some not yet published docs?

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3yr ago

Spryngtime Chat - A free chat widget

Maker

@igorpavlov hey! Yes you can, feel free to reach out to me at michael@spryngtime.com and I’d be happy to help!

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3yr ago

One Year Wiser

Congrats on the launch @azianmike! Is this meant for external customers only? Could it work for internal use cases also? Say, I'm on the HR team and constantly get slack messages that could be answered by reading our internal benefits wiki. Could this be hooked up to help with my own personal productivity?

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3yr ago

Spryngtime Chat - A free chat widget

Maker

@tylerswartz Hey! We're actually working on that soon - highly requested feature! If you're up for it, shoot me an email at michael@spryngtime.com and happy to chat more about your use case :)

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3yr ago