ShopifyNerd

On demand live chat help from Shopify experts

1 follower

On demand live chat help from Shopify experts

1 follower

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Launch tags:Web App•Messaging•On-Demand

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how is this priced? Per job or hourly? (I have a handful of shopify stores I support more from a marketing end, but would love to have a way to provide design support)

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10yr ago

ShopifyNerd

Maker

@einstein999 Per Job. We found that this pricing resonates better with merchants. Usually people will describe the task they need to have done (e.g. change the layout of my store on mobile) and we will give them a quote within a few minutes. We actually work with a number of agencies and freelancers that use us to help out their clients with all sorts of tasks. You can contact john@shopifynerd.com, John is the one that handles this type of partnerships.

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10yr ago

Very cool service! Good luck with it! One question I don't see the info for anywhere, what are the hours the experts are available for the service?

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10yr ago

ShopifyNerd

Maker

@kevin_robertson Thanks Kevin! Good question. We do our best to have people manning the chat 24/7. All of our experts are in San Francisco, but we do have people that work in other timezones that talk to users and write down what they need to have done. The day after one of our experts can get to work on that job. We like to think of ourselves as (micro-)consultants as as service, available at all times. We get most of our tasks done within 1 to 3 days.

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10yr ago

@peterglovis Thanks for the info Peter! I think this is a great niche to fill.

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10yr ago

I am curious. Do you ever get requests that end up requiring a lot of back and forth, missed or added scopes, and/or unfamiliar expectations? Ever web developer knows those kinds of jobs. So with you providing a quote in minutes, how do you battle that? Do you say "we can't do that" often?

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10yr ago

ShopifyNerd

Maker

@nyalex Hi Alex, we've gotten better at it over time. In the beginning we just wanted to get as many jobs as possible and were definitely taking jobs we shouldn't have. A few points that have helped us: - Having a good set of qualification questions, and getting to those ASAP - Focusing on a specific set of issues (in our case we are focusing on everything Shopify) - Providing a stellar first experience so that more and more of our business is repeat customers Nowadays we do end up saying "we can't do" that often enough. Usually we try to point them towards resources that will help them solve their problem (e.g. sending them to help @ shopify, they tend to be super helpful; pointing them to agencies in case they want something out of our scope). Hopefully that was helpful!

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10yr ago

@peterglovis Interesting. Thanks for the insight. I really appreciate it.

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10yr ago

Monitorbook

Hunter

I think this is really interesting and well executed. Although there are a few platforms that allow you to hire a developer in 5 min they tend to be very broad: you can go from getting help to code some program in C++ to fixing some CSS issues on a static page all in the same platform. Since the spectrum of tasks is so wide it is almost impossible to provide a great experience for everyone. ShopifyNerd chose to focus on a single vertical (online stores using shopify) and leverage the quality of the Shopify platform to deliver a great experience ( Shopify allows you to add a collaborator to your store that can quickly start fixing issues in a matter of minutes). At the same time a lot of merchants on Shopify are not very tech savvy and really feel the pain when something is broken so they want to have it fixed asap. I'm interested to see the same approach spread out to other verticals.

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10yr ago

ShopifyNerd

Maker

@johnaveri Thanks! We are totally focused on helping out Shopify users at the moment. It's a niche, but we believe there is a definite need for the help we are providing. We do have visions to expand this to other verticals.

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10yr ago

@peterglovis if someone comes to your team with questions about how Shopify integrates with our payment gateway, we're always keen to help.

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10yr ago

ShopifyNerd

Maker

@zacdavies will do!

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10yr ago

ShopifyNerd

Maker

Hi guys! Just wanted to thank you for all the support and feedback. Today we had hundreds of conversations with all sorts of people because of Product Hunt. We got a ton of feedback and suggestions. In addition, we helped dozens of founders change things in their store, fix bugs, create new pages, etc. We couldn't be happier with the outcome of being featured on PH. A big thank you from the Shopify Nerd team. 🤓

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10yr ago

Summer Bod 2020

Very cool. What is pricing based off of?

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10yr ago

ShopifyNerd

Maker

@joshdance The pricing is per job. Usually people tell us what they need to have done and we can give them a quota within a few minutes. We don't have a minimum.

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10yr ago

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