Service on iOS

Customer service issues solved for you, on demand, for free

4 followers

Customer service issues solved for you, on demand, for free

4 followers

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Customer support tools

Launch tags:iOS•iPad•Customer Communication

Launch Team

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Birthday App

"This is awesome! Does it work only in the US or in other countries too?

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11yr ago

service.

Maker

@bksenior good question - works worldwide - and we'll deal with any business, except for government institutions (which have zero incentive to provide good customer service).

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11yr ago

How do you make money or plan on making money? My "too good to be true" alarm is going off :)

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11yr ago

service.

Maker

@timdorr hey Tim - we currently don't make money, we are only 6 months old.. but we are learning a ton. Once our software matures a bit (which will allow us to scale), we have a sufficient user base and we understand our value proposition to both consumers and businesses, we'll turn on monetization.

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11yr ago

I love Service! Question: can Service help with insurance disputes?

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11yr ago

service.

Maker

@stephbags hey Steph - yes! We are able to help with insurance issues and have been quite successful at it.

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11yr ago

Epic Games

What's the most common problem that people come to you guys with?

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11yr ago

service.

Maker

@boreta good question! most commonly we're dealing with travel issues... flight delays, cancellations, lost bags, hotel room stuff, etc. second most common are telecommunication companies (Verizon, T-Mobile, Comcast, etc.), and third are retail companies like department stores and Amazon.com.

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11yr ago

Are there any specific verticals you are or are not planning to focus on going forward?

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11yr ago

service.

Maker

@jstrauss in general, we're focusing on everything except for government. Our software is most optimized today for travel since that's the largest single vertical we deal with. We are also most optimized for the US and the UK, our #1 and #2 countries.

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11yr ago

Congrats for the app launch. Any specific reason it's iOS9 only?

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11yr ago

service.

Maker

@urilevanon iOS9 provides the greatest flexibility and also the majority of iOS users are already on it (and it's a free upgrade, so no real reason not to!)

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11yr ago