Hey guys, excited to be back on Product Hunt again - this time for our native iOS app! This app isn't just our website in app form - it's a completely new, all chat interface to solve customer service problems. Now you never have to wait on hold or fill out a web form again - in less than 1 minute you are guided through filing any issue in an intelligent chat interface, and then kept up to date via push notifications. We have big plans for Service's future on mobile and this is just a first step. Would love to hear what you think and happy to answer any questions!
Love this product - used it twice now to find a lost snowboard and cancel a gym membership. Do you guys plan to integrate with certain large brands and take over their customer service or will you always represent the consumer?
@paigecraig great question... we're a neutral third party, so we represent both the consumer and the business. If the consumer has been wronged, we fight like hell to get them what they deserve to make it right. If they are filing a dubious case, we will protect the brand by not even bothering them and dealing with the consumer directly.
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@schneider Feels to me like brands might value a neutral party's evaluation of their customer service. Perhaps an overall score and some breakdown. Often times there's a disconnect between the frontline support an organization is providing and what the raw numbers tell management.
@eriktorenberg too many for these comments :) safe to say we've seen it all - from the most insane flight or travel situations to the most insane consumers being incredibly unreasonable. Luckily, most consumers are reasonable and most businesses want to do right for their customers.
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How do you make money or plan on making money? My "too good to be true" alarm is going off :)
@timdorr hey Tim - we currently don't make money, we are only 6 months old.. but we are learning a ton. Once our software matures a bit (which will allow us to scale), we have a sufficient user base and we understand our value proposition to both consumers and businesses, we'll turn on monetization.
@aaran_mcguire yes - we handle customer service issues for you. So, if your flight is delayed 5 hours, or your cable company is over billing you, or Amazon hasn't issued the refund they owe you, etc... instead of wasting your time calling them and waiting on hold, you simply tell us what happened (in under a minute!) and we handle the issue for you, on your behalf, for free. We take all legit issues and with with any company (except governments) to broker fair resolutions.
This is awesome. We've leaned on my business partner's mom for this exact type of service - brokering customer service resolutions on our behalf (a service we've lovingly referred to as "pro nag nag").
Easy to see the market for this - a one-stop shop for all gripes - and can definitely see how brand/company partnerships could eventually be a natural extension of the model.
@schneider I read in your response to @aaran_mcguire that this is free for consumers... can you discuss the business model?
@vantoai thanks Alan! Hopefully we can give your business partner's mom a break :) We are still developing our business model, for the foreseeable future it will be free for consumers and free for businesses. Eventually we will start charging businesses or consumers or both... TBD.
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