Samestate

Support your customer better by seeing exactly what they see

2 followers

Support your customer better by seeing exactly what they see

2 followers

Samestate helps support teams to solve customers problems faster through session recordings, analytics and one-click screen takeover.

Launch tags:Customer Communication•SaaS•Tech

Launch Team

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Promoted

Looks like an awesome product. What are the plans for supporting other libraries like React/Redux, etc.

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9yr ago

Samestate

Maker

@chrbp We record everything in the console to make it much easier to get into the same state as the user (lol, pun). And we automatically detect if you use Sentry or Opbeat, and then we add a property "samestate_session" so you can easily go to Samestate when a stack trace isn't enough. As for React/Redux we currently don't add anything specifically for that. We decided not to for the moment, because we thought there was so many different ways of using the different libraries that it would be difficult to cover them all.

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9yr ago

I have been sending in videos when possible if I have a issue. I have told several apps & websites that this a more effective way to do customer service. Glad to see you are doing this.

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9yr ago

UserTest.io

Hey guys! Great product! Just wondering what makes you different to say, FullStory or GetJaco?

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9yr ago

Samestate

Maker

@_preston_daniel Thanks a lot :) As many other products we're not alone in our field. The big difference is the focus of the product. I would say that Jaco focuses on user experience, fullstory on conversions/statistics, and hotjar on landing page optimization. There are definitely overlaps between all of them. What we are doing and continue to do, is to make deeper integrations into e.g. Intercom so you can quickly access to the relevant session instead of having to find the relevant one. So our focus is based around the customer and how you can help them quickly.

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9yr ago

Duuoo

Great product guys! Will the customer be able to see the recorded session? Or just support?

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9yr ago

Samestate

Maker

@danielverten The customers will not see it, but you can (and should) share the session with the rest of your company. E.g., if there is an error, then send it to the development team, or if you notice part of the UX that seem confusing, send it to UX.

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9yr ago

TRDATA

Is it currently only working for web? Any plans for mobile?

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9yr ago

Samestate

Maker

@ekaterinaklink It also works on mobile! At least for websites that works on mobile. Unfortunately we can't record native apps.

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9yr ago

Radi.Cards

Hey guys - cool project! :-) Are you more focused on small or large teams?

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9yr ago

Samestate

Maker

@tobdea The product can definitely be used by both. But what we've seen is that there is a lot of miscommunication between support and development teams especially in larger organization so there it helps. Normally it would be a supporter who talks to the customer (well, duh) and then Samestate helps in really seeing what the customer is doing. When something goes wrong the supporter can share the session with a supporter, or attach it to a ticket. The developer will then open it and can much, much easier reproduce. The developer will not write back and ask for screenshots, videos, or say "can you please open the console".

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9yr ago

Looks nice. Do I need Intercom to make it work?

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9yr ago

Samestate

Maker

@madshensel No, Intercom is not necessary. But if you add Intercom Samestate will post a message (note actually) in all Intercom conversations which makes it very easy to get to the correct sessions

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9yr ago

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