Samestate

Support your customer better by seeing exactly what they see

2 followers

Support your customer better by seeing exactly what they see

2 followers

Samestate helps support teams to solve customers problems faster through session recordings, analytics and one-click screen takeover.

Launch tags:Customer Communication•SaaS•Tech

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Samestate

Maker

I'm the co-founder of Samestate along with @bowen_moody. We are super excited to be here, thanks for hunting us @percival We set out to help companies support their customers better by seeing live and recorded videos of customers using their website. Samestate was built to solve customer supporter pains like: · Relying on screenshots for communication between your customers and your product team · Reproducing errors · Onboarding customers · Understanding how customers interact with new features · Developers get access to the console logs and http requests We integrate with many other services to bring Samestate to your current workflow. Currently Intercom, Sentry and Opbeat, with Zendesk and Segment coming in the next month. How does Samestate differ from Fullstory and Hotjar? While we all use similar recording technologies, Samestate aims to put the customer in focus. We have a deep integration into Intercom which injects a link into every conversation, gives you access to user's technical information, and earlier sessions. We would love to hear what you think and to say thanks for your precious feedback, we would like to offer 20% off for life so you can try out Samestate 😎

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9yr ago

@tobias_baunbaek_christensen @bowen_moody @percival product looks great!

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9yr ago

Kiosk TV

This looks super cool - but what about privacy issues - are creditcard inputs or other similar sensitive fields recorded?

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9yr ago

Samestate

Maker

@joshuakarjala Good question :) You can easily censor fields and inputs that you don't want to record. That data will not even be sent to the Samestate servers to ensure privacy.

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9yr ago

Question Base

@joshuakarjala @tobias_baunbaek_christensen Sounds very good. But who chooses which fields to be censored since the user doesn't even know their screen is recorded. Or do they? I didnt get this about the flow from any of the materials here or on your website.

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9yr ago

This sounds very promising and would save us a lot of time! Would love to try out Samestate - is it easy to install though?

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9yr ago

Samestate

Maker

@dittecramer If you're used to other products like google analytics, mixpanel, etc, etc, it's super easy. It's really just a tiny snippet and then some basic info on the customer. If you add the integration to Intercom Samestate also gathers extra information about the customer so you get that inside Samestate too.

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9yr ago

This looks a lot like FullStory. Especially the link to their app around the 47 second mark in your intro video?!?!

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9yr ago

Just asking but ... is this service affiliated with FullStory? ( http://www.fullstory.com ). Looks quite the same on lots of aspects.

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9yr ago

Samestate

Maker

@franckinjapan There are similar products with a recording technology like Samestate, and fullstory is one of them. We found that their focus on analytics can make it a little tricky to navigate when serving customers on a one-to-one basis. In Samestate we aim to develop a customer first tool by focusing on deep integrations with service desk tools like Intercom and Zendesk.

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9yr ago

We recently used Samestate to see how customers interacted with some new features we released. It was awesome to immediately see if customers are using your product the way they are meant to!

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9yr ago

Samestate

Maker

@jakob_harder_holmelund Thanks :) I've actually used it quite a lot to help build our onboarding flow. I just noticed that people continuously stopped at the same place, and then we made some changes to it.

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9yr ago

I've found Samestate useful as a product manager when launching new features, to inspect how customers react and navigate the UI. Through actual screen-recordings I've identified small as big improvements to apply to the UX. Keep up the great work guys 🤓

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9yr ago

Samestate

Maker

@rabu81 Thanks a lot Rasmus! I can tell you that we've done the same :)

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9yr ago

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