Samestate

Samestate

Support your customer better by seeing exactly what they see

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Samestate helps support teams to solve customers problems faster through session recordings, analytics and one-click screen takeover.
Samestate gallery image
Samestate gallery image
Samestate gallery image
Samestate gallery image
Launch tags:Customer Communication•SaaS•Tech
Launch Team
Intercom
Intercom
Startups get 90% off Intercom + 1 year of Fin AI Agent free
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What do you think? …

Tobias Baunbæk Christensen
Samestate
Maker
I'm the co-founder of Samestate along with @bowen_moody. We are super excited to be here, thanks for hunting us @percival We set out to help companies support their customers better by seeing live and recorded videos of customers using their website. Samestate was built to solve customer supporter pains like: · Relying on screenshots for communication between your customers and your product team · Reproducing errors · Onboarding customers · Understanding how customers interact with new features · Developers get access to the console logs and http requests We integrate with many other services to bring Samestate to your current workflow. Currently Intercom, Sentry and Opbeat, with Zendesk and Segment coming in the next month. How does Samestate differ from Fullstory and Hotjar? While we all use similar recording technologies, Samestate aims to put the customer in focus. We have a deep integration into Intercom which injects a link into every conversation, gives you access to user's technical information, and earlier sessions. We would love to hear what you think and to say thanks for your precious feedback, we would like to offer 20% off for life so you can try out Samestate 😎
Mark Wengritzky
Michael Hagel
This looks a lot like FullStory. Especially the link to their app around the 47 second mark in your intro video?!?!
Joshua Karjala
This looks super cool - but what about privacy issues - are creditcard inputs or other similar sensitive fields recorded?
Tobias Baunbæk Christensen
Samestate
Maker
@joshuakarjala Good question :) You can easily censor fields and inputs that you don't want to record. That data will not even be sent to the Samestate servers to ensure privacy.
Yana Tornoe
Question Base
@joshuakarjala @tobias_baunbaek_christensen Sounds very good. But who chooses which fields to be censored since the user doesn't even know their screen is recorded. Or do they? I didnt get this about the flow from any of the materials here or on your website.
Ditte Cramer
This sounds very promising and would save us a lot of time! Would love to try out Samestate - is it easy to install though?
Tobias Baunbæk Christensen
Samestate
Maker
@dittecramer If you're used to other products like google analytics, mixpanel, etc, etc, it's super easy. It's really just a tiny snippet and then some basic info on the customer. If you add the integration to Intercom Samestate also gathers extra information about the customer so you get that inside Samestate too.
Daniel Vérten
Great product guys! Will the customer be able to see the recorded session? Or just support?
Tobias Baunbæk Christensen
Samestate
Maker
@danielverten The customers will not see it, but you can (and should) share the session with the rest of your company. E.g., if there is an error, then send it to the development team, or if you notice part of the UX that seem confusing, send it to UX.
Preston Daniel
Hey guys! Great product! Just wondering what makes you different to say, FullStory or GetJaco?
Tobias Baunbæk Christensen
Samestate
Maker
@_preston_daniel Thanks a lot :) As many other products we're not alone in our field. The big difference is the focus of the product. I would say that Jaco focuses on user experience, fullstory on conversions/statistics, and hotjar on landing page optimization. There are definitely overlaps between all of them. What we are doing and continue to do, is to make deeper integrations into e.g. Intercom so you can quickly access to the relevant session instead of having to find the relevant one. So our focus is based around the customer and how you can help them quickly.
Christian Petersen
Looks like an awesome product. What are the plans for supporting other libraries like React/Redux, etc.
Tobias Baunbæk Christensen
Samestate
Maker
@chrbp We record everything in the console to make it much easier to get into the same state as the user (lol, pun). And we automatically detect if you use Sentry or Opbeat, and then we add a property "samestate_session" so you can easily go to Samestate when a stack trace isn't enough. As for React/Redux we currently don't add anything specifically for that. We decided not to for the moment, because we thought there was so many different ways of using the different libraries that it would be difficult to cover them all.
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