SaleSmartly
Turn conversations across every channel into customers
785 followers
Turn conversations across every channel into customers
785 followers
SaleSmartly brings customer conversations from WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, WeChat and more into one workspace. Manage leads with a built-in CRM, let AI agents answer questions and qualify customers 24/7, translate conversations in real time, and automate follow-ups—all while your team keeps the context needed to turn more conversations into customers.
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Launch Team
Framer AI AgentsDesign and publish professional sites with AI
Promoted
This feels useful for a team trying to keep a consistent voice across several agents and channels.
@new_user___140202597473f65134ed0cb Thanks for pointing this out. Keeping a consistent voice gets harder as more agents and channels are involved. Shared conversation history and AI-assisted replies give the team a common starting point, while agents can still review and tailor each response to the customer.
the "AI agents qualify customers 24/7" part is the one I'd want to test on a channel like WhatsApp or WeChat specifically, where a wrong answer to a customer can't just be silently edited after the fact the way it can in a web widget. is there a review step before the AI's answer actually sends on the higher-stakes channels, or does it reply live and rely on the human catching mistakes afterward in the shared inbox?
@galdayan In 24/7 AI Agent mode, it’s the latter: the AI replies live, without a human approval step before each message. Your team can follow the conversation in the shared inbox, see what the AI has sent, and take over when needed. You can also set handoff conditions for cases that need a person.
@lv_lv2 that handoff-conditions piece is what I was missing, thanks. one more: are those conditions something each team sets up per channel (like always hand off WhatsApp, auto-reply everywhere else), or is it more dynamic, like a confidence score where the AI itself decides it's unsure and flags the conversation?
Happy launch day! I like the way SaleSmartly connects support, sales, and follow-up in one flow.
@lvyanghuang Thanks, Shake! We want the conversation to stay connected from the first support question through sales and later follow-up. Keeping the customer context in one place helps the next teammate understand what has already happened. Really appreciate the launch wishes!