SaleSmartly
Turn conversations across every channel into customers
773 followers
Turn conversations across every channel into customers
773 followers
SaleSmartly brings customer conversations from WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, WeChat and more into one workspace. Manage leads with a built-in CRM, let AI agents answer questions and qualify customers 24/7, translate conversations in real time, and automate follow-ups—all while your team keeps the context needed to turn more conversations into customers.
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Is it suitable for small businesses as well, and how accurate is it's real time translation feature?
@jitendra_bhatt Yes, Jitendra — SaleSmartly is a good fit for small business teams. It brings conversations from different channels into one inbox, where teammates can share the work and keep track of customer context. Real-time translation works in both directions, so your team can read and reply in their own language. Accuracy can vary with the language and wording, and you can preview or adjust a translated reply before sending it.
Can a team add notes for internal use without showing them to customers?
@phoenixhu Yes! In customer chats, your team can switch to internal note mode and leave context right in the conversation. Only teammates can see those notes, so the next person can pick up where things left off without showing the handoff details to the customer.
Will love to try it; Is there any plan to bring LinkedIn on board?
The combination of live chat and social messaging feels more realistic than treating each channel separately.
@wys1010 Exactly. Customers don’t think of website chat and social DMs as separate conversations, so teams need a way to manage both without jumping between inboxes. That’s why we brought live chat and social messaging into one workspace. Thanks for picking up on this!
The unified inbox is the feature that catches my eye. Switching between social accounts can consume more time than the replies themselves.
@anthony_cai Exactly. Switching between accounts sounds minor until you’re doing it all day. Bringing those messages into one inbox was one of the first things we wanted to solve. Thanks for calling it out, Anthony!
Wonderful tool, use it daily.
@eexlkuang_se Thank you so much. Hearing that you use SaleSmartly every day means a lot to our team. We really appreciate you taking the time to share this and support our launch.