Reviews Embed

I've been using SafetyWing for almost 2 years now and it's been a must-have as a digital nomad. I use the Remote Health Premium plan and it's been a game changer for paying for chiropractors, dentists, etc. throughout the world!

Have been using the Safety Wing remote health plan for the last few months. the insurance is offered by my employer for most remote working people. They have a very good plan and the claim process is pretty easy and simple. customer support is always reachable at any time with a speedy reply to queries. overall, it worked well for me in the last six months.

Run away from this company. I've been a customer for 18+ months, had a few claims from earlier this year when I was sick which included blood test and examinations from GP, another that required x-ray and surgery to my foot after an injury while hiking. It's been over 6 months since the first claim and I've still not heard back after following up on multiple occaisions. The surgery claim was denied but thankfully I had other insurance through my credit card which granted my claim within 24 hours. The process to submit a claim is also awful, takes about 20-30 minutes to complete. Safetywing is just a front for Tokio Marine Insurance which has terrible reviews. Save your time and money and go with a proper company like Allianz (the insured my credit card used which responded within 24 hours).

It is a great option for travelers: it's easy to buy, and the coverage is just what I need as a nomad.

Basically a scam. The claim process is so bad, it is clearly designed to make it as difficult as possible to make a claim. After two attempted claims, I have found that claims are always rejected with no clear explanation. If you then go through the appeal process you will get a message stating something like "this condition is not covered" and no further details. When I spoke to the doctor about getting a letter of support and he asked which insurance company. When I told him, he looked at his system and advised that the hospital have refused to have any dealings with them after previous experience.

This company has really let me down with their recent changes. I used to be a happy customer, but now I'm just frustrated. They messed up transferring my money to the right bank account and didn't bother to keep me informed about approved claims. Mistakes can happen, but it's how they handle them that matters. I've been using their insurance for over a year, and somehow, they sent the money to the wrong account, even though my bank details hadn't changed for years. What's worse, they didn't even contact me about it. I had to reach out to their support, and that's when the confusion started. The issue was escalated multiple times and initially said they fixed the problem, approved my claims, and sent the payment on Friday, but now I'm hearing that it's not done. It's a total mess and it's taking months... This whole situation makes me wonder how much they care about their customers and whether they can actually fix the problems they've created. All of this just leaves me deeply disappointed and infuriated by their service.

Every claim is processed through Worldtrips and not SafetyWing itself which makes everything much harder. The process is not clear and has so many steps. And it also takes 30 to 45 business days to get processed, a crazy deadline! Didn't like it.

Very disappointed. The customer service is great, but filling out the claim form and constantly getting denied, as well as encountering more and more obstacles, is not something you want to pay for. I was a huge fan of this project, but I will not continue using this service and will no longer recommend it to anyone.

I have had SafetyWing insurance for over two years under the impression that it’s a great traveling insurance for nomads at a great cost. Yet now I’ve noticed when I’ve had an emergency, all they do is decline your claims even if you’re in the emergency room of a hospital and need dire care. All their response team says is to pay and I will get reimbursed, yet when I first got the insurance they said that you can get a guarantee of payment through the insurance or they can bill directly with the hospital if it’s an emergency situation and they have all the proper paperwork - that has all been a lie. My claims from the emergency room have been declined and they say they will reimburse me. The purpose of having insurance is in case of an emergency, if you do not have the funds, the insurance will take care of you and you are taken care of and receive the medical care needed. I am opening up a lawsuit in america with them under false pretenses and have canceled my insurance and gotten new insurance through a provider that actually cares about their insured. I am extremely disappointed and cannot warn people enough about this scam of a insurance that I’ve spent two years paying for nothing!

Useless, crashed two times after spending ages to fill the form. Customer service quick and nice but not very helpful - suggested that my browser crashed which Sorry, you just ran into an error on our website. was inconsistent with the message I got from safetywings: “Sorry, you just ran into an error on our website.”