Reedsy

Dear Sunday, It is unfortunate to see you may have a misunderstanding on how our platform works. I'll do my best to clarify this for you. We welcome professionals from all around the globe to join our platform, so long as they meet our selection criteria. We take pride in only working with the very best talent available in the industry, and so, our curation team is quite strict when evaluating potential freelancers to join our Marketplace. We encourage you to carefully read our selection criteria guide to learn more about how we select professionals to work with us: https://blog.reedsy.com/freelanc... You can also take a look at our Marketplace, where you will quickly see we have people from different countries and ethnicities offering their services, including people from the nationalities you mentioned. We are hopeful you can realize that misrepresenting our platform does not shed a positive light upon you as a professional editor, and we are also confident you will find a platform akin to your talents so you can offer your services online. All the best,

Glad to hear it, Angela!

Dear Mark, first of all, I should highlight that 3 stars is a good rating on Discovery. 3 stars means the reviewer enjoyed the book and thought it was a good read. As opposed to other reviewing platforms, we encourage our reviewers to distribute their starred ratings more. After all, if 90% of all books reviewed on Discovery were 5 stars, then the star rating would pretty much lose its meaning, wouldn't it? Second, while we thoroughly vet and verify our reviewers, their reviews remain their subjective opinion about your book. You might have a different personal opinion, and other readers will have their own opinion as well. So unless the review breaches our review guidelines, we cannot legally remove it. The same as Product Hunt wouldn't remove our review if we asked them to — even though we consider you're making incorrect assumptions in it as well. I would encourage you to come back to this review with a fresh perspective, and try to understand what might have given the reviewer this experience. I understand that you question the reviewer's knowledge of the topic, but is your book only intended for the small niche of Rosco die-hard fans? If it's intended for a broader market, then the opinion of this reviewer should actually matter to you. Finally, I'll reiterate that a 3 star review is actually positive. It would be much easier for us if we forced our reviewers to only give 5 star reviews — for one thing, we wouldn't have to reply to reviews like yours… — but it would make Reedsy Discovery meaningless to readers. Wishing you all the best for the book regardless.

Hi Bronwyn, All payments are scheduled between yourself and the professional, and they are processed automatically according to the dates you've chosen. If there is ever a need to adjust the dates, you can contact the professional to move them. In this case, we did postpone the payments at your request and asked you to discuss how to proceed with Lucas. Unfortunately, there was no further contact from you to Lucas, and a few weeks later, the next scheduled payment went through. We are already investigating your complaint under our Project Protection Policy and will be in touch with more details as soon as possible. Best,

Hi Jan, Please note that Reedsy is not a publisher of any kind, therefore we cannot be a vanity press. We’re a platform connecting authors with top editorial, design, and marketing talent so that you can self-publish your book. We carefully select and verify our professionals from thousands of applicants, in fact, we accept less than 1% of professional applications. You can read more about our vetting process here - https://blog.reedsy.com/how-does.... If you have any kind of an issue with a professional on Reedsy, then you are covered under our Project Protection Policy, this means that if you’re not happy with your collaboration, we’ll act as a mediator and help you come to a resolution. You can read more about Project Protection in our terms here - https://reedsy.com/about/tou#:~:... If you'd like to contact us to discuss whatever issue you faced we'd be happy to help you. Lastly, I believe that after leaving a negative review for your editor you asked us if you could re-write it because you had changed your mind. Perhaps you would like to do the same with this review. All the best, Chris Customer Manager

Hi George, I'm very sorry to hear that you weren’t happy with your review. While Discovery offers you the opportunity to receive a thoughtful review, we cannot guarantee that everyone will love your book. If a review violates our Terms of Use, we will remove it and find a replacement for your book. In cases where a review is dishonest, unfair, and biased, please let us know by reporting the review under Your Submissions, and we will look into it. Lastly, we can only remove reviews that don’t comply with our Terms of Use, and cannot remove reviews upon request. Hope this helps! Please let me know if you have any questions. All the best, Chris Customer Manager

Hi Mya, sorry to hear about your negative experience. We definitely understand that receiving editorial feedback can sometimes be a difficult experience at first. Most of our editors will offer feedback in a kind and understanding way, though some will sugarcoat it more than others (who prefer a "tough love" approach). Similarly, some writers prefer that tough love approach, which for others (like yourself) might not be as effective. This is why we encourage authors to first get a clear sense of the editor's communication and editorial style before you hire them. For example, ask to see a sample of their work on a previous client's manuscript — or even a sample on your own book. All that said, I'd encourage you to revisit the feedback you received from your editor. It might have felt harsh and hurt your confidence in the first place, but if you come back to it with a fresh mind, you'll probably find a lot of suggestions to improve your manuscript (and your writing in general).