ProProfs Live Chat Software

Increase leads, improve sales, and boost brand loyalty

5.0•9 reviews•

10 followers

Increase leads, improve sales, and boost brand loyalty

5.0•9 reviews•

10 followers

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ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers & engage with website visitors. ProProfs Chat will help your support teams reduce tickets, 24x7response and increase overall customer satisfaction.

ProProfs Live Chat Software Reviews

The community submitted 9 reviews to tell us what they like about ProProfs Live Chat Software, what ProProfs Live Chat Software can do better, and more.

5.0

Based on 9 reviews

Review ProProfs Live Chat Software?

ProProfs Live Chat Software receives high praise for its efficiency in customer support, with users highlighting its intuitive interface, real-time chat, and AI chatbot features. The software's ability to train chatbots using existing knowledge bases and website data is noted for enhancing customer interactions. Users appreciate the automatic chat routing and proactive chat invitations, which improve response times and customer engagement. The software's integration capabilities and robust reporting tools are also commended, making it a valuable asset for businesses aiming to boost customer satisfaction and streamline support processes.

Summarized with AI

Pros

easy setup (4)

fast responses (3)

real-time chat (3)

chatbot integration (2)

chat history and transcripts (2)

customization options (2)

proactive chat invitations (2)

reporting and analytics (2)

Pros

Cons

Reviews

Most Informative

Founder Reviews

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Other Reviews (9)

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•1 review

We have been using ProProfs Live Chat Software for some time now, and it has become an integral part of our customer service strategy. The software's proactive chat invitations feature allows us to engage with visitors and offer assistance proactively. This has resulted in increased conversions and improved customer satisfaction. The chat history and transcripts feature enables us to review previous conversations and provide better support in subsequent interactions. Overall, ProProfs Live Chat Software has proven to be a valuable asset in our customer support arsenal.

What's great

proactive chat invitations (2)chat history and transcripts (2)

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2yr ago

•1 review

ProProfs Live Chat Software has greatly improved our customer service experience. The software's intuitive design and easy setup process allowed us to get started quickly. The real-time chat feature has been instrumental in resolving customer inquiries promptly, leading to higher customer satisfaction rates. The robust reporting and analytics tools provided by ProProfs allow us to track important metrics and gain insights into customer behavior. We highly recommend ProProfs Live Chat Software to any business seeking to enhance their customer support capabilities.

What's great

easy setup (4)real-time chat (3)reporting and analytics (2)

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2yr ago

•1 review

What's great

proactive chat invitations (2)chat history and transcripts (2)

Report

2yr ago

•2 reviews

ProProfs Live Chat has improved our customer engagement and satisfaction levels by enabling us to provide real-time support and instant solutions to our customers' queries. Its real-time chat allows us to interact with customers instantly, addressing their concerns and providing solutions. The ability to see what customers are typing before they send their messages helps us prepare quick and accurate responses, enhancing the overall customer experience.

What's great

real-time chat (3)fast responses (3)

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1yr ago

•1 review

I've been using ProProfs Chat for a couple of months now, and it has exceeded my expectations. The user interface is simple and easy to navigate, and the chatbot feature has been a game-changer for my customer support team. Overall, I highly recommend ProProfs Chat for businesses looking to improve their online communication and customer experience.

What's great

easy setup (4)chatbot integration (2)

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2yr ago

•1 review

I’ve been using ProProfs Chat for a while now, and it’s perfect for customer support. The chatbot can be trained using your knowledge base and website data, which makes it incredibly efficient. It's easy to customize, secure, and provides fast, reliable responses. A great tool for businesses looking to improve customer interactions!

What's great

customization options (2)secure (1)chatbot integration (2)fast responses (3)

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1yr ago

•1 review

I love using ProProfs Chat! The automatic chat routing feature ensures customers are connected to the right team member immediately. It’s quick, easy, and saves time. With real-time chat and great customization options, it’s a solid tool for smooth support. I highly recommend it!

What's great

customization options (2)real-time chat (3)automatic chat routing (1)

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1yr ago

•2 reviews

ProProfs Chat has been a lifesaver for our customer support team. The software is easy to set up and use, and the integration with our website was seamless. Our customers are impressed with the quick and helpful responses they receive through the chat feature.

What's great

easy setup (4)integration capabilities (1)fast responses (3)

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3yr ago

•1 review

ProProfs Chat was easy to set up and has proven to be a reliable tool for delivering exceptional customer support experiences. Thanks to its in-depth reporting module, we can stay updated with our performance at all times.

What's great

easy setup (4)reporting and analytics (2)

Report

3yr ago