ProProfs Live Chat Software receives high praise for its efficiency in customer support, with users highlighting its intuitive interface, real-time chat, and AI chatbot features. The software's ability to train chatbots using existing knowledge bases and website data is noted for enhancing customer interactions. Users appreciate the automatic chat routing and proactive chat invitations, which improve response times and customer engagement. The software's integration capabilities and robust reporting tools are also commended, making it a valuable asset for businesses aiming to boost customer satisfaction and streamline support processes.
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