What do people think of PingPong?
Been using Ping Pong for a few months. Has fast become one of my favourite UX tools due to the communication with the support team/product owner (Zsolt is amazing!), ability to feedback an influence the roadmap and the overall quality and painlessness of the product. Looking forward to many more things to come!
As a global company we consider user input the basis of everything we do - however, before pingpong, we didnt have any options to access a global pool of participants, without adding an administrative overhead. Since we use pingpong, more of the teams are able to adopt the human-centered approach and start practicing user research, as pingpong makes it insanely easy to setup and schedule research projects, and offers awesome functionality to conduct various types of sessions via their video call tool. It honestly saved us researchers from going crazy, allows the teams to learn and create valuable solutions and allows the company to lower business risk - sounds too good to be true but it is. 🏓🙏✨
We use PingPong on a weekly basis, it provides a quick and painless access to users from a wide array of geographical locations. Many nomads and frequent travellers who speak good English, so it is ideal for quickly getting insight within the travel domain. Zsolt was incredibly helpful and attentive to our early feedback on the system, it is a joy to work together.
When we needed international research, we did it with pingpong - they organized recruitment, all we had to do was to select our target audience and write a screener. Within a few hours the meetings were scheduled in our Google Calendar, all we had to do was logging in to a web UI at the beginning of the session, it was recorded with screenshare and everything, we could send the links to our clients for further analysis, and avoided all the hassle usually associated with international user research. It really made it convenient for us, and we were able to interview people from SF to New York to London to Kuala Lumpur, so literally all over the world.
We have just used PingPong an we are really impressed so far! We can set up recruitment campaigns for as many products we wish and it's great for interacting with users, managing and booking them in which we really struggled with before. The guys at Pingpong are always willing to listen to suggestions and adding new features including transcribing the interview - although it needs a bit of work you can edit the text if it gets it a bit wrong. Zsolt is also always available on a chat window on PingPong if you have any questions or problems.