Pano

Get a tailored snapshot of a customer in seconds

5.0•1 review•

138 followers

Get a tailored snapshot of a customer in seconds

5.0•1 review•

138 followers

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Customer support tools

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CRM software

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Chrome Extensions

Pano surfaces key customer data across your existing platforms and brings it together into a simple, personalized snapshot.

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Launch tags:Customer Success•Sales•CRM

Launch Team

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Addio

Maker

📌

Hey Product Hunt community! 👋 Thanks for checking out our very first launch on PH! The Plain Sight Ventures team is thrilled to unveil our latest product: Pano! 🎉 At PSV, we’re committed building super simple tools that help people in their everyday jobs. We’re a small team focused on simplifying how we use technology to work and build products like Pano to do so. Pano was born out of this need to see customer data quickly without logging into a bunch of platforms and apps to do so. Or having a million tabs open like Salesforce, Stripe, Gmail, Intercom… you get it. If a CEO wanted to see how much a person was paying or why they were so upset, she would normally have to log into multiple apps to find the answer. Or if a salesperson wanted to see what interactions a customer had with the rest of our team to prep for a call, well that actually felt impossible. It mostly looked like a bunch of Slack conversations and digging through Google Docs for notes. But not with Pano. Pano gives you a personalized snapshot of a customer in seconds. We know that your data is scattered across various platforms, from CRM tools to analytics platforms, and that's why we designed Pano to seamlessly integrate with your existing tools. So, what exactly does Pano do? 🤔 🔍 Centralized Customer Snapshot: Say goodbye to manual data gathering and tedious tab-switching. Pano consolidates key customer data into a unified and easy-to-navigate dashboard. 📈 Data Insights Made Easy: Get a full-spectrum view of your customers, unique to your business. Whether it's pipeline data from Salesforce or payment information from Stripe, Pano's got you covered. 🛠️ Seamless Integration: Don't leave what you love. Pano seamlessly integrates with your existing customer data tools, saving you the hassle of switching to a new system. 🎨 Personalized Snapshots: No two businesses are the same and neither are their customers. Pano allows you to create a personalized view of a customer that aligns with your specific needs. 🌐 Simple Browser Extension: Take Pano wherever you roam on the internet. With our simple browser extension you can pop open a customer's profile and stay in the flow. 🚀 Get going in minutes, not months: You don’t need circus-level training to use Pano. We've designed it to be super accessible to everyone on your team (including your CEO who can’t be bothered to log into your CRM). With Pano, everyone can find what they’re looking for. We can't wait for you to try Pano and let us know what you think! You can now go ahead and sign up now for free at https://www.gopano.io 🧨 We’ll be here all day, so please don’t hesitate to ask us your burning questions or your early experience using Pano!

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3yr ago

💡 Bright idea

Congrats Pano team! I'm loving the UI. Wondering if it is it possible to add custom fields and information to some of the profiles?

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3yr ago

Addio

Maker

@megan_leinenbach Hi Megan! Great question, and dang... have you been peeking into our standups? 👀 We are actually right in the middle of discussing these two things. Right now, @jeremy_clarke is working customers directly to create custom fields, but eventually it will be self-service. :) And as for adding information straight into Pano - we're not doing that at the moment. We're relying on the existing data that lives in your tech stack. But very curious to hear what you'd like to add! Feel free to comment here or you can email me at hello@gopano.io.

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3yr ago

🧐 Good find

Looks great, love the nice and clean design. Looking at the pricing page you forgot to mention how many contacts/integrations/users the free plan actually includes "Get started with your whole team for free. Upgrade as you require more contacts for your team." doesn't actually say how much contacts (and integrations/users) you are allowed for free which can be useful to know beforehand.

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3yr ago

Addio

Maker

@stayallive Hey Alex! Thanks for the feedback. And good eye! 👀 I'm going to update that now. FYI: You get unlimited contacts/integrations/users in a 14-day free trial and then at that point you'll be matched with whatever plan fits your contacts. Right now, we're (read: @jeremy_clarke) is working with folks to keep an eye on that # of contacts so it doesn't get too wild upfront, but we've not seen any major flags with that just yet. And if you have anyone in your contact list who you don't want in there, we have an easy button to purge them so you're not getting charged for those. 🕳️ 👋 We're actually super curious about everyones thoughts on our pricing. We wanted to move away from user based pricing because it's super limiting as a team grows. So if you have more thoughts, send them our way!

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3yr ago

@jeremy_clarke @breenafain yeah see "Get started for free" doesn't sound like a 14 day free trial to me 😅 So that would be one point of feedback to adjust but I understand what you are saying now with the trail in the back of my mind. It felt like there was a free tier, but there isn't. I would personally clarify that a bit but maybe it's just me how finds the wording confusing... Anyway, love the pricing model, using same models in my own SaaS. Don't pay for features or users but pay based on what you are using the product for. So having a price based on the number of contacts makes very much sense to me and I've seen a few helpdesk-a-like moving to that model!

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3yr ago

Addio

Maker

@stayallive Totally makes sense. I changed the copy so hopefully that's clearer. :) If it got you scratching your head, it probably got other people doing the same... so thank you! Re: Pricing. Glad to hear you're doing something similar. We hate tools that trap us into adding a user... or let's be real, all sneakily sharing the same login. 😅

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3yr ago

@breenafain instantly clear now 🔥 Good luck with the launch, hope many people will enjoy Pano!

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3yr ago

Addio

Maker

Hey everyone! Thanks so much for the love on Pano. 💚✨ We're pumped to have it out in the world! If you're a visual person, feel free to take a peek at the video we put together. (And let's see if we can get the number of views to match the amount of takes it took me to get through the intro 😅). Cheers! https://www.youtube.com/watch?ti...

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3yr ago

Budget Hound

This looks really cool! As a Customer Success Manager I'd really appreciate having everything in one singe space. Do you guys provide custom integrations with SaaS tools to track customer activity?

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3yr ago

Addio

Maker

@a_muradkhanova Hey Alexandra! Welcome and thanks for checking it out. :) We are quickly adding to our list of integrations, which you can see here: https://www.gopano.io/integrations But when you create an account, there's a step in onboarding to request ones in your tech stack that we don't currently have. Happy to chat about what you're looking for!

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3yr ago

can we add note to each customer? and will it be personalized for each user? for example my colleague and i use pano and we search for david, i want to add a note for a david that he likes to be contacted via whatsapp or he is usually angry before lunch, but i dont want this note to reflect on my colleagues view.

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3yr ago

Addio

Maker

@koosha_a Hey there, thank you for the feedback! We don't have the ability to add notes directly into Pano at the moment, but it's on our list of features to explore!

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3yr ago

Ploito

Hi Friends. Congratulations with the launch! I am reading your website and thinkin' "Hm, it's an interesting tool for our CRM" (I am a marketer in a CRM system) And then I see the phrase" Don't think we are CRM" :) Yes, I don't think. But I think you suit to us good. My upvote + comment + putting in collection. I will try to use it like a tool for my CRM

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3yr ago

Addio

Maker

@anna_kasumova Yes! I love this. I'm a marketer as well. Thank you for the feedback and, honestly... Go for it! We'd be honored to be your CRM. 💚 P.S. I changed that phrase on the website "Don't think..." ;)

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3yr ago

Ploito

@breenafain wow good!

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3yr ago

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