OtO is the first outdoor smart home device that: - you can set to water EXACTLY where you want - applies environmentally-friendly fertilizers & pest control - saves you time, water, and money Plus, it’s solar powered! 🌞
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OtO is the first outdoor smart home device that: - you can set to water EXACTLY where you want - applies environmentally-friendly fertilizers & pest control - saves you time, water, and money Plus, it’s solar powered! 🌞
I’m really disappointed with my experience as a customer of OtO. I purchased several bottles of their lawn solution from my local Walmart with the understanding that these products were specifically made to work with the OtO system. Unfortunately, OtO has since discontinued their solution line, which means the products I paid for are now essentially useless. When I contacted OtO directly, they said they couldn’t offer a refund because the purchase wasn’t made through their website, and Walmart has also refused to issue a refund due to too much time passing. So I’m left with unopened products I can’t use, through no fault of my own. I understand that product lines change, but I think OtO should take more responsibility for leaving loyal users like me stuck with expensive, unusable supplies — especially when we bought in good faith, expecting long-term compatibility. A goodwill refund or at least a better solution would have gone a long way toward maintaining trust.
When I first purchased my Oto Lawn device I thought it was very cool. However, after two years of ownership, I would certainly NOT recommend. I purchased four devices. Of the four two have stopped working. One broke with in the first year, and was replaced. The second broke just after the two year warranty expired, and they will not replace it. Two of the remaining three will not charge with the solar panel (the coating has peeled off), and have to be plugged in at all time. This is a lot of money to spend on a sprinkler that will not last. Also the yard solutions that they sell are not worth the plastic and cardboard that they are shipped in. Save you money, buy a sprinkler timer. I can assure you that what little money you will save on precise watering does not justify the cost of the device. They need to improve their quality. These devices are a waste of money.
I would give my OtO's ten stars any day. During our super hot summer months OtO has been integral in keeping our lawns alive. Between automated watering and manual watering sessions we had a nice healthy green lawn and bushes all year long. I have started using the lawn food and stop the bites solutions and couldn't be happier. The lawn food is a great way to keep our lawn healthy while making sure it is safe for our fur babies and neighbors kids. The stop the bites solutions was a game changer as we were finally able to enjoy summer evenings in the back yard with a noticeable reduction of fly pests.
My previous sprinkler system required electricity so, the cable had to pass through the bedroom wall!! Also, in the backyard, the tubes were broken, and required to hire someone to fix them. Searching on LinkedIn, I found this little guy that works only with the sun! I do not have to worry about damaged tubes or water that goes to waste because the mapping system is precise and, you can also add food plants while it waters the lawn.
This was one of my first smart home products. I was drawn to OtO since I have some planters and a small lawn in my backyard. The sprinkler works great, I love how easy it was to install and from there, it just does all of the work!
I have two odd shaped yards and Oto Lawn was the PERFECT solution. Not only did I not have to waste money on an underground system, but if gives me the flexibility in case things change in the future. Great app, great customer service, and its a product that is only going to get better.
I purchased 2 Oto units and received them this past week. Everything in the advertising and on the website looks great, BUT they have not worked as advertised for me. I read all the intructions and tips multiple times to be sure I set everything up correctly, and i did. I charged one of the units for 24 hours, and the other for 48 hours. Both units had the red "charging light" the entire time. I decided to set them up one at a time to be sure one worked properly before moving to the next. I live in Arizona, so I placed it 100% into direct sunlight, and attached a powerful 5/8" hose, just as Oto recommend. I connected the unit to wifi and blutooth with the Oto app, no problems. Then I ran through the full setup routine and created my zones, no problems, and the water pressure and range were great (probably even a bit more than the advertised 30 feet). So I expected the programs to run the following morning, but the very first night when I checked the app, it gave me a "battery dead" message. I went outside, flipped the switch to "wake it up" and nothing... no light, nothing. So I figured, ok maybe the battery just drained itself extremely fast for no reason. So I plugged the unit back into the wall to charge it, and over 24 hours later, still nothing... no red "charging light", no lights whatsoever when connected to power, or disconnected. I've tried multiple known working outlets, checked the connector on the unit, everything looks fine, but the unit is completely DEAD. So I figured ok I just got a bad unit... good thing I bought 2. I read the directions yet another time and ran through everything following exactly what they said. This time I charged the second unit for 48 hours and had the red charging light on it the entire time. Setup went smoothly, the unit reported a "great" wifi connection on the app, and I thought I was finally up and running AGAIN. Later that night, I get a "low water pressure" error, even though the pressure was super strong during setup. I go outside, and can't get the unit to respond at all AGAIN. This time I ran the power line outside to be absolutely certain it was not a power issue, but even with the unit plugged into the wall, there was NO LIGHTS, NO RESPONSE, NOTHING. I tried deleting the unit from my app and reconnecting, but there was no response and no light when "flicking the switch" and no possible way to physically reset this thing, and I don't dare try to open it up and look at the electronics. Maybe somehow water is getting inside to the electronics and frying them? These units are supposed to be water proof, and they should be since they will be out in the rain, and just in normal operation the water spray from the nozzle gets some drips onto the unit right where the switch is. I'm assuming they planned for all this when designing the system. **Customer Service** - I've been attempting for 2 days now to reach customer service via their phone # on the website, as well as email and opening a ticket on their website. The phone is not connected to a human and will only allow you to leave a voice mail. The only email response I've received is an auto-generated message saying they are "back logged" and will reply when they can. I have a feeling a LOT of customers are having these issues, and they can't handle all the support requests. I will continue to spread the word on all the social media websites and consumer reporting outlets such as the BBB until I get a personal response from Oto, and my issues are completely resolved. I spent a lot of money on these units trusting that they would function as advertised, but it seems there have been some severe quality control and customer service issues. I will happily amend my review as soon as I get some answers from OtO. Until then, buyer beware! @shesmaddie Edit: Their customer service finally got back to me and arranged for shipment of new units, which have fucntioned much better than the original ones. Battery life is still an ongoing issue at times, but at least I can plug them in and they function that way. Still not sure why it took 3 months for a reply on this post, but it seems like they are at least trying now?
Oto is an innovative product that delivers on results. It's easy to use and the setup takes just a few minutes. I would definitely recommend!
This sprinkler is meant for the yard and therefore wifi is a bit out of range of normal home so it’s always struggling to be connected. The watering range is very small for such an expensive sprinkler. Then on top of it, even if the subscription lawn fertilizer bottles aren’t empty it stops applying them because they want you to buy more overpriced expensive single use bottles from them. By the time you buy the product, a wifi extender, and get roped into the subscriptions it’s a waste- the product isn’t worth all of these costs and hoops. Took more than 30 days to realize all of this so the guarantee also didn’t help.
OtO Lawn