1992 GMCon42s

I’m really disappointed with my experience as a customer of OtO. I purchased several bottles of their lawn solution from my local Walmart with the understanding that these products were specifically made to work with the OtO system. Unfortunately, OtO has since discontinued their solution line, which means the products I paid for are now essentially useless. When I contacted OtO directly, they said they couldn’t offer a refund because the purchase wasn’t made through their website, and Walmart has also refused to issue a refund due to too much time passing. So I’m left with unopened products I can’t use, through no fault of my own. I understand that product lines change, but I think OtO should take more responsibility for leaving loyal users like me stuck with expensive, unusable supplies — especially when we bought in good faith, expecting long-term compatibility. A goodwill refund or at least a better solution would have gone a long way toward maintaining trust.