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OperonITSM
Freshdesk alternative. Self-hosted. One flat annual fee.
3 followers
Freshdesk alternative. Self-hosted. One flat annual fee.
3 followers
Most ITSM solutions are on a per-agent basis. Throw in Human Resources, Facilities, or Operations, and you’re now paying for 40 licenses when you originally needed 10. That is not the case with OperonITSM. With £1,000/year, it gives you access to an unlimited number of users in your entire organisation. It’s self-hosted, so you don’t need to worry about storing sensitive information in the cloud.
Hello Product Hunt 👋
I've created OperonITSM as I've seen IT departments forced out of good tools due to pricing. The maths doesn't work in any way - you acquire 10 licences for your IT team, then HR asks for a queue, the facility department ask for change management, and before you know it you have purchased licences for 50 agents you didn't anticipate buying.
This is solved by OperonITSM which charges you a flat £1000 for an entire year. No seat limits whatsoever.
Everything runs on-premise on your own server.
Six modules out-of-the-box included: HelpDesk, Change Management complete with CAB workflow, Project Management, Problem Management, System Inventory and Service Catalogue. Fully aligned with ITIL and fully self-hosted.
Feel free to ask anything - from server requirements to description of CAB workflow, pricing model, whatever you want. I'd be especially happy to hear whether the problem of per agent pricing strikes anyone in your community.
Live demo: operonitsm.co.uk 🙏