Operation Pie

Compare yourself to 1000+ SaaS companies

1 follower

Compare yourself to 1000+ SaaS companies

1 follower

We've collected retention data from 1000+ SaaS companies and wanted to create an easy way for you to figure out if you're doing better or worse than average.

Launch tags:Investing•SaaS•Tech

Launch Team

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Product Hunt

Yesterday I was researching average churn rates in prep for a founder pitch. I wanted to better understand how good or bad their 5.8% monthly churn was for their specific business (which of course varies by B2C, B2B and other factors). Is there a version of this that you can provide to those that don't have a Stripe account to connect with, @nathanlatka?

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7yr ago

Founderpath

Maker

@rrhoover we do! it's stored in a big excel file. happy to post that excel file here - whats best way? Regarding 5.8% monthly churn - is that on a revenue basis or customer count/logo basis? Is it B2B? (All of my data is B2B, I can be helpful there but won't be much help on the B2C side).

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7yr ago

Founderpath

Maker

@rrhoover could also access here: 1. Go to getlatka.com and click on "economics":

2. Then sort by "Gross Churn" column:

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7yr ago

Product Hunt

@nathanlatka thanks for this! The company I was referring to is B2C with a monthly subscription model. 5.8% churn was based on revenue.

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7yr ago

Founderpath

Maker

@rrhoover ah sorry. I won't be much help there. All my data B2B SaaS!

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7yr ago

Founderpath

Maker

I've interviewed 1,000+ SaaS CEO's for my podcast and about 85% of them shared their retenention statistics and strategies. I pinged @mubashariqbal and @sethlouey several weeks ago and asked if they had interest in building a tool that could tell any SaaS founder how their retention/churn compared to my database with the click of a button. Since then we've worked on building this little engine together. Here's how it works: 1. Connect stripe account 2. Get excel file with everyone elses retention data 3. We'll tell you what percentile you fall in Come back and comment here if you'd like some of the strategies I've collected from CEO's who've perfected consistent 140%+ net revenue retention year over year. Remember - MUCH easier to KEEP customers and expand them then it is to get new ones. Retention is key. That's why we built this tool. We hope you enjoy!

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7yr ago

EmailOctopus

Looks like a good idea, but the lack of privacy policy or information on how our data will be used is concerning.

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7yr ago

Founderpath

Maker

@td_evans yeah we need to add this. totally looked past it. In short: We use Stripe API and data is private, we don't share it or use it other than to calculate your retention cohorts and how you compare to CEO's who I've had on my podcast who shared retention data publicly.

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7yr ago

EmailOctopus

@nathanlatka Thanks Nathan, good explanation. Understand how it can be overlooked with everything else involved in a launch, but naturally worried about sharing access to something which holds data on all our customers and what they pay us.

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7yr ago

Founderpath

Maker

@td_evans I think thats a completely natural thing to worry about!

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7yr ago

Too many SaaS companies focus way too much on acquisition and forget that expansion can come from retention and upselling opportunities. Insightful data for all serious SaaS companies!

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7yr ago

Founderpath

Maker

@kaloyanyankulov thanks Kalo! You guys driving expansion yet?

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7yr ago

Skylar

I would love to have this kind of data, but I already signed up previous on a website for SaaS metrics from you. In return you asked for three CEO emails, which I shared. I've seen no data and you've ignored all my messages asking for it. It felt like you are more interested in growing your network than delivering on your promise. It feels like this again. If you do have a valid model to share what you promised, the data is of course interesting.

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7yr ago

Delighting and retaining that customer whether it's an online or offline business is key. I learned that the hard way 20 years ago in a cleaning franchise I owned and it always stuck with me when I moved over to online. Great job Nathan and good luck!

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7yr ago

Founderpath

Maker

@mikekawula thanks!

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7yr ago

No-Code Tees by Maker Threads

Really interesting product, looking forward to trialling this 🙌 Would love another means of authentication beyond Stripe.

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7yr ago

Founderpath

Maker

@lachlankirkwood any ideas there? Would you prefer an option where you uploaded a CSV? Takes more work but that way you could get around a Stripe connect.

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7yr ago

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