Launching today
Oktomer
Live chat, email and WhatsApp help desk at one fixed price
32 followers
Live chat, email and WhatsApp help desk at one fixed price
32 followers
One fixed price for your whole support team. Seats and conversations are unlimited on every plan, so your busiest week costs the same as a quiet one. Oktomer brings the live chat on your site or Shopify store, your support email and WhatsApp into one inbox. Urgent messages go on top, with the reason why. Reply from your computer or your phone. Start free, or get AI help starting at $49/month: AI sorts and tags every message and nudges you before a customer waits too long.
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Launch Team
Viktor.comAn AI coworker that actually does the work
Promoted
Hi Product Hunt! I'm Dounia. I'm building the next generation of customer support tools with Oktomer.
The major problem today is that pricing is very complex and the bill is unpredictable: A price per seat, per conversation or per AI answer, and a plan that jumps the month you get busy. So Oktomer has one fixed price, with unlimited seats and conversations on every plan.
In a few minutes, set up Oktomer on all your channels: website, WhatsApp or email. Every message lands in one inbox for the whole team, urgent ones on top with the reason.
Star features:
- One fixed price, with unlimited seats and unlimited conversations
- Live chat on any website or Shopify store, with one line of code
- Website chat, email and WhatsApp in one shared inbox
- Urgent messages on top, with the reason why
- To do, Waiting and Resolved, so no customer gets forgotten
- Your whole team, on computer and phone
Advanced features include AI sorting and tagging, automatic replies (coming soon), a nudge before a customer waits too long, and an API and MCP server for your own AI agent.
The screenshots use Maison Figuier, a made-up candle shop with example messages.
@dounia_boughalem if a bot or spammer drops words like "lost parcel",
am i still going to get that 5 min email nudge? how's that?
@mohsinproduct That is a very interesting use case you are bringing here;
We are looking into identifying the users and tracking their behaviours on our website, to understand who is reaching out to us, but also to identify any potential bot behaviour !
Software with predictable pricing that wont explode my bills once i start getting more traction is honestly needed! I'm curious how many answers are included monthly in the managed version ? Can i set it and forget it and let the AI handle the customers ?
Hey @anas_chhilif very fair question !
We have our own in-house solution to set up the AI agent and optimise for the costs, so that your bill stays stable with usage; You can choose to give the agent as much freedom over the answers or decide if some critical answers need your review ! It's up to you and how much involvement you want !
Do you happen to trust your AI systems today to handle 100% of your tasks without involvement @anas_chhilif ?
@dounia_boughalem My trust of the AI systems depends totally on how close they are to critical infrastructure and how much data given to them! So if the system handles the communication part in the support widget while maybe notifying me when action is needed (discount requested or cancellation requested etc ...) i could leave it 100% to him and trust that it would let me know when a customer needs my (or a teammates) involvement :)
@anas_chhilif Makes sense, i believe this is very close to what we advise our own customers to do, which is stay involved on critical matters, but delegate all the rest to the AI; At Oktomer, we make sure that it's reliable and follows your guidelines precisely!
Congrats on the launch, Dounia! As a bootstrapped founder, knowing what my bill will be matters a lot. One fixed price without having to count seats or conversations is something I can appreciate. Wishing you and Oktomer a strong launch today! 🚀
Hey@rashadmoffett99 thank you for your support !
I totally understand you, when you get started, managing your costs is essential !!
Do you have experience with customer service tools ? Any other pain points you advise us to focus on ?
requests vs needs is an interesting distinction. the goal isn't to add more surfaces, it's to understand what actually needs attention and make the rest disappear. that's where the product stays tight.
congrats @dounia_boughalem
I like the idea of one fixed price, it is clear and predictable!
@kate_ramakaieva Thank you so much!
Do you personally struggle with pricing in your own projects, or have you seen other makers try to solve it too?
I’d love to hear about it form you !
The pricing model is amazing !! Congrats on your launch @dounia_boughalem
@amraniyasser Thank you so much !