Novu
The open-source notification infrastructure for developers
4.7•15 reviews•2.6K followers
The open-source notification infrastructure for developers
4.7•15 reviews•2.6K followers
Novu simplifies all your communication channels into a simple workflow of Emails, SMSs, Push notifications, and In-app notifications. Create a drag-and-drop workflow with all your channels that include filters, delays, and digest notifications.
This is the 3rd launch from Novu. View more
Novu Connect
Launched this week
Novu Connect lets any AI agent have two-way conversations across Slack, Teams, WhatsApp, Telegram, and email without building each channel integration yourself. Bring your own agent logic, model, or code. Novu handles the communication layer: delivery, identity resolution, threading, routing, and channel-specific formatting, so your agent can reach users where they already work.
Free Options
Launch Team
This solves a real pain for us honestly - can I see delivery status, like did the human actually get it?
Novu
Hi @avia_chen , this is channel specific, but any channel that exposes this data like email, you will see the full seen, open, engaged flow on our analytics page!
Novu
@avia_chen my man! What about connecting ChargeFlow agent to the customers?
Strong launch. The hardest part of agent UX is meeting users inside existing workflows; Slack/Teams/email threading + identity resolution is exactly the unglamorous glue. Curious how you handle conversation state when the same user jumps channels?
Novu
@sarveshsea We provide the context of each conversation thread, so every time a new conversation starts on different channels/dms a new conversation is created for that thread.
Congrats on the launch. The piece I'd want to understand before adopting a notifications layer is failure semantics: when a downstream provider (email/SMS/push) is degraded, does Novu retry with backoff and fall back to the next channel automatically, or is that orchestration something I define per workflow? Dedupe across channels is the other one — stopping a user getting the same alert by email AND push.
Novu
@mikebrandswarm Yes, Novu performs a back-off retry on delivery. You can also swap provider across the channel in case of a single provider is down. Ofcourse, with providers like Slack it's not the case, since the user is uniquely authenticated to their Slack workspace and there is "no" alternative available.
Super cool. Can I use this to allow me to chat with my bot via Whatsapp?
Novu
@tomer_dean Yes! Just follow the WhatsApp connect onboarding flow, you will need to connect your Facebook account. I've built a few personal assistants that I chat with on WhatsApp every day
Novu
@tomer_dean thanks for your support!
Congrats! Curious how does Novu Connect handle context continuity if the human switches mid-conversation from one channel to another
Novu
@crystalmei We modeled our product to have the "Conversation" entity agnostic to channels, and can also support multiple channels. So a conversation can start in one channel, and continue in another!
The bring-your-own-agent boundary is the part I’d test first for support/community workflows, because the communication layer can’t silently become the agent brain. I’d use this for an agent that follows up with members across Slack and email after a launch. If a teammate pauses or disables that agent, does Novu Connect stop outbound channel delivery immediately while preserving the existing thread history?
Novu
@hazy0 Yes, history will still be there, unless you will explicitly remove it. Bring your own agent was key to us, the field evolves so fast, and we have to give developer the flexibility 💪
That split makes sense: stopping delivery immediately while keeping the thread gives teams a clean incident switch without losing customer context. The next thing I’d look for is a visible audit event when an agent is paused, so the support team can tell why follow-ups stopped.
Excited to try it. What's the free tier look like for someone just experimenting?
Novu
@_eyalbaruch you can create a free account and have 2 agents running without credit card 🎉