The community submitted 159 reviews to tell
us what they like about Loom, what Loom can do better, and
more.
4.8
Based on 159 reviews
Review Loom?
Reviewers mostly see Loom as a fast, intuitive way to replace meetings, long emails, and text-heavy bug reports with short videos that are easy to share, watch, and comment on asynchronously. Teams use it for demos, onboarding, design feedback, customer support, training, and remote collaboration, and many praise the quick link-sharing workflow and clear visual context. The main complaints are rising pricing, basic editing, occasional lag or buggy extensions, upload or playback issues on longer videos, and some frustration with performance and app behavior on Mac.
+158
Summarized with AI
Pros
Cons
LightfieldAI-native CRM that builds itself and does work for you
fast performance (5)user-friendly interface (25)time-saving (33)screen and webcam recording (42)asynchronous communication (46)video sharing (35)
Loom replaced about half my meetings. Instead of booking 30 minutes to walk someone through a bug or a design change, I hit record, click through it, and paste the link.
They watch on 1.5x when it suits them, drop a comment on the exact frame, and we're done.
The time-zone tax just disappears.
What needs improvement
expensive pricing (2)limited free version (3)video editing (3)video quality (4)
Pricing has crept up since the Atlassian acquisition and the gap between free and Business is wider than it used to be. Solo founders and small teams feel that.
In-app editing is still basic. Trimming works but anything beyond that moving sections around, cleaning up filler words, tightening pauses sends me back into Descript or CapCut, which defeats the point of recording in Loom in the first place.
Mobile playback can stutter on longer videos over patchy connections. Worth a pass.
Tried Vidyard and CleanShot X's recording mode. Vidyard is fine but the free tier is tight and the player feels heavier.
CleanShot is brilliant for stills and short clips but isn't built for the share-and-comment workflow Loom nails. Stuck with Loom because the share-link experience is still the best in this category.
Atlassian acquired Loom... There were already plenty of issues (unreliable file management, constantly increasing prices, app disconnections), and especially considering the price, I can no longer recommend Loom as I did a few years ago. The shift to AI was an opportunity to add even more fees. I believe we can find better alternatives than this product, which is now a shadow of its former self.
Loom was a game-changer for us when working with multiple agencies spread across different timezones during our projects. Instead of scheduling endless calls or juggling calendars, we recorded clear, concise video updates and walkthroughs that agencies could watch on their own time. This asynchronous communication saved everyone hours and kept feedback loops moving smoothly.
Using Loom allowed us to explain design decisions, demonstrate workflows, and highlight key points visually—something that’s often lost in emails or chat messages.
If you’re managing cross-timezone teams or external partners, Loom is an essential tool to keep communication transparent and efficient without the headache of constant live meetings. (I also love that you get notified when someone watches your video so you have full transparency into how things are moving)
What's great
time-saving (33)remote collaboration (25)screen and webcam recording (42)asynchronous communication (46)video sharing (35)
Enjoyable to use, allowing you to record and share videos quickly.
Some negatives for Loom to improve (as of 4 Nov 2024):
- Not 4k by default
- No ability to download the separate parts of a recording. E.g., the main webcam video, the screen video. This makes Loom less flexible for people recording videos to edit.
- Automatically sets my video quality to a lower resolution (despite a 4k screen)
- Online editing can be slow and cumbersome
What's great
screen and webcam recording (42)video sharing (35)
Loom has saved my butt on multiple occasions since I started working remotely during the pandemic. Where your coworker could come to your desk to show you how to use a platform or where to find X thing and vice versa, remote work makes it harder to knowledge share. Loom solves this problem. I've also used it to learn new platforms on my own (love it when companies Loom record their onboarding process!). I use Loom fairly often in my work.
What's great
remote collaboration (25)asynchronous communication (46)
I'm a customer success manager. I usually use Loom for taking quick demonstration videos of our product and sending them to the customers. I love about I don't need to download the videos to my local, its stores them into the cloud.
It would be great if they extend the free user video duration limit to 10 minutes from 5 minutes
What's great
screen and webcam recording (42)video sharing (35)
Joined a product team with at the same time new developers who didn't know the app and an app with a lot of bugs :( Loom helped us a lot ! The ability to leave a short video to show, exactly in what conditions, at which step the bug occurs was life changing. No need to write a long and complex text to explain
What's great
screen and webcam recording (42)asynchronous communication (46)
I find Loom helpful for quick demos shared with my team. I record tutorials at the start of new features. I personally trim recordings before distribution. Occasionally upload speeds slow during large captures. Still it saves me from writing lengthy instructions. I recommend it to creative teams.
What's great
time-saving (33)screen and webcam recording (42)video sharing (35)
Loom is our async Swiss Army knife—for onboarding, updates, and explaining anything complex. We use it to walk through designs, report bugs, and demo features. When things don’t need video? That’s where Flow comes in—we dictate our thinking into clear, concise writing without recording a thing.
I love Loom for sharing video updates with my team. I record screen captures to explain project steps. I personally edit clips before sending to ensure clarity. It uploads instantly. My team appreciates the visual context. We now avoid long emails by exchanging quick videos throughout the day.
What's great
fast performance (5)video editing (8)time-saving (33)screen and webcam recording (42)asynchronous communication (46)video sharing (35)