Look back

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What do people think of Look back?

The community submitted 2 reviews to tell us what they like about Look back, what Look back can do better, and more.
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3/5All time (0 reviews)
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2 Reviews
Lewis Kang'ethe Ngugi
Senior Product Designer @ HubSpot
8 reviews
Recommended this product
Review of Lookback Live
Catherine Lawson
UX Researcher
1 review
Does not recommend this product
Review of Lookback Live

I have a years subscription to this software and am beginning to wish I hadn't. It is quite unreliable and I have a number of tests either not record or record no audio. The turnaround time on getting answers when you need help is dismal and very often no solution is found. In theory it is a good idea and a good system, but needs a UX researcher to carry out user testing to identify both technical and usability issues. I am not sure that this happens very often.