Knowleey

Create amazing FAQ pages in a matter of seconds

1 follower

Create amazing FAQ pages in a matter of seconds

1 follower

Launch tags:Productivity•Customer Communication•Tech

Launch Team

Customer.ioAutomate Messaging Everywhere — Startups Get 12 Months Free

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Are you planning to integrate with other tools (i.e. helpdesks)? What if someone can't find an answer, how do they request help? On the homepage you suggest companies can "save up to $20,000 on calls", interested to know how you got that number?

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10yr ago

Knowleey

Maker

@gadgick Hey Nick. I'm really happy that you are interested in Knowleey. Currently, we have no plans to create integrations for helpdesks (not in the near future). However, I will put that in our queue and inform you as soon as possible. 2. What happens when user can't find answer? User gets contact form to ask question and that question is sent to the owner of Knowleey account. After question is answered, customer is informed about that (name, email and question are needed) 3. When it comes to $20000 - those are wages (per year) for standard support team (working part time) for low-budget startups. We cut that off and calls too. This can vary up to $100000 depending on a startup, but 20k is average Hope you understood. In case of any other questions feel free to ask here or send to our support center - support@knowleey.com. When it comes to future plans and so, please contact me at haris@knowleey.com. Cheers

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10yr ago

I'm confused about what this product offers. Is Knowleey a help center? FAQ pages live within help centers, but help centers contain many more articles than just FAQ pages. It seems like Knowleey might only be able to provide FAQ articles and not a full help center. I struggle to understand what Knowleey offers that our current Zendesk help center does not.

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10yr ago

Knowleey

Maker

@magnuson Hey Charles! We care only about FAQ, not full supporting experience for users. Zendesk offers this in a package but you should pay for more features to get FAQ. Knowleey is here to help startups and companies superpower their docs in a matter of seconds!

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10yr ago

WTF? This is not a FAQ this is a support page. FAQ is for "what, why, how" of the product. Support is for people who are already using the product. I think this product has a misguided vision.

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10yr ago

Knowleey

Maker

@tombielecki Hi Tom. Not really, this is for both people who use your product and those who want to be informed more about it. Can also be used for documentation. If you are interested in a quick demo, just drop me a line to haris@knowleey.com Cheers!

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10yr ago

14 days isnt not long enough to test a knowledge curation tool. A month would be more flexible and comprehensive.

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10yr ago

Knowleey

Maker

@redpuppy Hello. Thre is no problem for you to try it for a month. Just sign up, and we will contact you to extend your free trial! Happy Knowleeying!

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10yr ago

Knowleey

Maker

Dear Product Hunters, Knowleey is a tool which is going to cut your support emails and create a searchable FAQ for you customers. We've been working on it for a few months. Since it's beginnings, it was in closed BETA, but now available in full featured BETA. We offer FAQ pages customization (fit Knowleey to your page!), CNAME and iFrame integration, multi-language, multi-users and much more features for base price of $12.99 (+ additional plugins and themes). Don't be afraid to try our live demo ("Live Demo" button on home page) and then register and try all features. In case of any questions, drop us a line to support@knowleey.com Cheers!

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10yr ago

One of the major pain points of many KB (or FAQs) generation platforms is information findability. When users are using a product and they need some information, they do not want to scan the TOC or a hierarchy of topics. All they want is - use the "Search" field and find contextually relevant Q/A. This is generally possible by using right metadata for the content type, which is a Question in this case. I am interested to know how *Search* works in Knowleey!

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10yr ago

Knowleey

Maker

@vingar Hey Vinish. I'm really happy that you are interested in Knowleey. At Knowleey, we run specially edited version Elasticsearch. Elasticsearch is widely used for search by some huge brands! P.S. Just sent you an email, would like to get a feedback from you! Cheers!

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10yr ago

Tried the demo on my phone and was recommended to switch to desktop. Not sure anyone would want to implement something that is not fully mobile friendly.

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10yr ago

Knowleey

Maker

@pascalmorniroli Hey, it is. You can fully use it from mobile :) But desktop version is better for things like html editing etc. Was everything right with demo?

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10yr ago

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