⭐️ 5/5 — A Game Changer for CX Training & Quality
I’ve had the privilege of trying out Intryc and I’m seriously impressed by what the team has built. It’s rare to find a tool that genuinely adds measurable value from day one — Intryc does just that.
What stands out:
High accuracy scoring — Intryc’s AI scores support tickets against your SOPs with around 90% precision, giving teams clarity and objective feedback.
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Realistic simulations — Rather than canned scripts, agents can practice on scenarios derived from actual tickets. This makes training far more relevant and effective.
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Time saved for coaches and managers — The data shows onboarding and training time can be reduced by up to 50%, with managers reclaiming 12–15 hours per week.
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Actionable insights & targeted coaching — Instead of generic feedback, Intryc helps identify exactly where each agent needs support, making coaching sessions much more focused.
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Continuous improvement built in — As processes evolve, Intryc adapts, so both new hires and seasoned agents can stay aligned without constant manual updates.
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A few suggestions / things I’m excited to see in future updates:
It would be amazing if Intryc supports AI-assisted drafting or response polishing during simulations, to mimic real-world workflows even more closely. (The team seems aware and may already be exploring this.)
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Expanding out-of-the-box integrations (beyond Zendesk, Intercom, etc.) will make the onboarding experience even smoother for teams using niche or custom tools.
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Bottom line:
Intryc isn’t just another CX tool — it’s a foundational upgrade to how support teams learn, evolve, and deliver quality at scale. Whether you run a small startup’s support desk or manage a large CX org, I believe this tool has the potential to transform how you measure, train, and grow your team. Highly recommended.
Intryc
Hi Product Hunt community! I'm Alex, one of the founders here at Intryc and I'm excited to bring you our newest and best product yet - realistic AI simulations for CX agent training 🚀
But first... who are we and what's the problem we're solving?
The Team 🥷
For those who don’t know us yet, our team spent 8+ years in the CX space. We’ve solved support tickets, managed accounts, built cross-country/continent teams and created entire playbooks and processes of how world-class CX teams should interact and support customers across the globe in our previous employers at Revolut, Confluent, Navan, Meta, Amazon.
❌ The Problem
Creating a culture of operational excellence, overachieving, and top performance is one of the toughest challenges every company and leadership team face.
Especially in CX, every customer interaction can make or break that customer trust and turn into a nightmare or opportunity. There’s two sides to this problem. Lack of visibility and time to action.
We solved the first half during our S24 batch when we released our AI QA tool for CX teams that allows companies to monitor up to 100% and the most important samples of their customer interactions. Moving onto the second half, CX and Learning & Development managers spend 15+ hours per week building performance improvement material, aligning resources, and ensuring agents, CSMs, and adjacent CS Ops teams are well trained and prepared.
Through role plays, shadowing, piecing together training material, reiterating, and updating the relevant resources - all critical activities yet still remain highly manual, unscalable, and more often than not outdated and simplistic. 2 out of 3 customers churn after a single negative support interaction. Training and coaching is more often than not limited, reactive, time-consuming, and inconsistent.
❤️🔥 A complete solution with Intryc ❤️🔥
👉 Realistic Simulations: Agents practise on challenging, real-life scenarios (based on past tickets) in a safe environment. Low stakes, high gains!
👉 Automated Scoring: Every interaction is measured against your org’s policies & playbooks, with unlimited tries and clear graduation paths. No more guesswork, team members get instant and clear feedback.
👉 Targeted Coaching: Managers instantly see who needs help and where, cutting wasted training time. Enough with one-size fits all, different people need help in different areas.
👉Always Improving: Both new joiners and seasoned agents keep up-to-date with new products or processes effortlessly.
👉 Continuous monitoring and process improvement: All data points are collected in personalised dashboards and reports that create a virtuous cycle of improvement across the team while completely eliminating up to 80% of manual preparation work and continuous manual data gathering and reporting across the organisation. Systems over wishful thinking.
🚀 The Results So Far
The first results on our early adopters show onboarding and training time reduced by up to 50%. Managers reclaim 12–15 hours per week.
Agents have a lot more visibility on their performance progress, don’t have to guess any more and continuously improve like having a personal coach in their pocket.
We’re excited for as many of you as possible to give this a try and share your feedback!