Launched this week
initdesk is an email-first AI help desk for solo founders and small SaaS teams. It turns support emails into tickets, drafts replies with AI for review, auto-tags conversations, shows customer context beside every ticket, and lets you create Linear issues from customer feedback. Unlimited users, unlimited inboxes, Help Center with AI chat, and AI drafts are included. Pricing starts at $3.49/mo based on ticket volume, not seats.
Hey Product Hunt 👋 I’m Leo, maker of initdesk.
We built it because founders and small teams shouldn’t need enterprise software, or per-seat pricing, to handle support email.
initdesk is email-first: it turns emails into tickets, drafts replies with AI for you to review before sending, and gets smarter when you add your FAQs/docs to the AI Assistant.
One thing I’m especially excited about is bring-your-own-data: you can show live customer context in the ticket sidebar, so every reply is faster, more accurate, and less dependent on switching tabs.
We also now integrate with Linear. You can create a new issue from the ticket sidebar or attach a ticket to an existing issue, so bugs and feature requests stay linked to the original customer conversation.
Would love feedback on:
Is the onboarding clear enough to reach the first AI-drafted reply fast?
What customer data would you most want to see in the ticket sidebar?
I’ll be here all day answering questions.