Leo Berdu

Hey Product Hunters
We re building initdesk an email-first AI help desk for SaaS and lean teams. The idea is simple: support agents should not need to jump between browser tabs, admin panels, CRM, and internal dashboards just to answer a customer.

initdesk brings customer context into the ticket itself, then uses that context to help draft replies, summarize conversations, tag tickets, detect sentiment, and power a help center with AI chat. We also don t charge per seat. You can invite the whole team, and pricing is based on ticket volume instead.

Would love honest feedback on:

1. What customer context would be most useful inside a ticket?

I am working for a 20-person startup. @Linear is our product development system, which we really enjoy.

Currently, our operations team receives support requests via their personal email and then publishes requests in the Slack channel, where developers are picking up issues, but we would like to upgrade to a more comprehensive system with a shared inbox. I would like it to have an integration with Linear, and the ticket creation to be automated as much as possible. It would be great to have a help center (documentation), too, as a part of the offering.