Launched this week
Hubble
Retrieve medical records other APIs can't
323 followers
Retrieve medical records other APIs can't
323 followers
Medical records still live behind fax lines, phone trees, and portal logins nobody remembers. A patient verifies their identity once, and Hubble assembles their records from across their providers and returns them through one API, for your AI agent to use.
this is huge — going to different doctors always meant starting from scratch and they never had the full context. this is key to better patient outcomes 🔑
Hubble
@hari_mahesh We totally agree! Think we've all personally felt the pain of chasing your medical records down, it's so frustrating!
@hari_mahesh Especially as people move more and more this is becoming a much bigger issue. Great point, Hari!
Hubble
@hari_mahesh @joel_mampilly so true! the moves around the country really adds to the challenges. I know I've personally experienced that!
Which countries are supported? Only the US?
Hubble
@natalia_iankovych We're currently only in the US, but are considering expanding to other countries!
Refocus
The fallback chain is the interesting part: API first, then browser agents through provider portals, then voice agents calling records departments. I build voice AI in the aging-in-place space, daily check-in calls with older adults, so I have some scar tissue around that last step. Records departments tend to be IVR trees, long holds, and a human who ultimately wants a fax number.
Two questions. Does the voice agent disclose it's an AI to the clerk up front, and did that move your success rate either way? And when two sources return the same encounter with conflicting data, does the API hand back both versions or reconcile them for you?
Hubble
@igorgurovich great q's!
1. we always maintain upfront transparency that it is an automated caller on behalf of the patient and additionally disclose possible recordings and transcripts in two-party consent states. it can certainly be awkward at first, but we believe (a) people are increasingly accepting of multimodal communication with AI and (b) a learning automated caller can be more efficient to respond to at scale. we're still gathering insights, but happy to share notes once we find out more!
2. in theory that specific example shouldn't happen, but our current stance is to avoid lossiness, so we haven't formed a strong stance yet on reconciliation
One of your fallbacks is a voice agent phoning a records department on the patient's behalf. That call is the unglamorous part of this problem. Congrats on taking it on instead of leaving it to patients.
Hubble
@lucasjpols sometimes the most unglamorous solution can be the most effective!
This is awesome! It would be great it this paired with prehospital records (on an ambulance) because those interventions/vitals are often lost in the patient care journey
Hubble
@joel_mampilly This is such a good point! I'm curious if any prehospital records are digitized in any way today, would love to learn more.
Literally happened to me with Kaiser last week and it was a nightmare! Excited to see a product fixing these critical dependencies.
Hubble
@maxime_seknadje So sorry to hear that happened to you! It's so incredibly frustrating to experience that, I know I have as well. Also good to hear from you :)
EverTutor AI
Congrats on the launch
The problem you are solving is genuinely interesting especially with patient records being scattered across providers
Curious to see how Hubble handles the messy real world edge cases here and excited to see where this goes
Hubble
@suryansh_tiwari2 100%! There are a ton of challenging edge cases that make the problem of record retrieval an annoying one to build and maintain in house. It's the reason why we're investing in being that trusted bridge so that companies don't need to build this themselves.
EverTutor AI
@prabhadublish Exactly this 👌
The edge cases are probably where things get really interesting
Curious to see what you guys uncover as Hubble scales
Hubble
@suryansh_tiwari2 Appreciate the note! Will definitely share more as we progress.
EverTutor AI
@prabhadublish super excited! Wishing you a great launch day