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Very cool concept, there's nothing I hate more than trying to phone up a company and navigate a complicated set of option menus and then wait on hold for a half our to talk to a human being about a 5 minute problem.
@paul_sawaya As a startup, we realized it's a damned if you do, damned if you don't problem. When you're small, you either don't offer support because you don't have time (which hurts your business) or you offer great customer support at the great expense of your time (which hurts your business). We're the third way: cost effective, on demand customer support. ...and the best part is we capture the learnings and forward them on to you. So you're never disconnected from your customers.
As a customer, I hate speaking to a machine. But as a start-up founder, it's hard to get work done if I'm on the phone 24/7!
Love what y'all are doing! Also.. customer analytics is an great cherry on top
Very nice! After hours support is big thing for us -- considering the fact that we operate in a different time zone. HiOperator would probably add years back to my life when I'm no longer doing 4 a.m. support calls personally anymore :D
This is probably cray-useful for rapidly scaling consumer product facing startups who don't have time or bandwidth to also master distribution support.
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Great idea. I'll definitely consider as we grow. Currently it's vital we maintain a close relation with our customers.
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