Herald

We love using Herald at OpenPhone. We get tons of feedback through all channels and can easily capture it in one place + organize it so everyone on the team has visibility into customer pain points and issues. Working with the Herald team has been incredible - they're super responsive and open to feedback. :) I think every SaaS company should work with them.

We've been using Herald for our UK charity while building out our digital platform. Although we haven't gone live yet, we've been collecting and managing mainly internal feedback through their Chrome extension and Slack app. Since we're now slowly starting user testing and certain parts of our product is being soft-launched, we're also collecting feedback from our customer success team through their Front integration. It's so easy and the whole team actually uses it. Herald will be invaluable while we scale and launch and I couldn't recommend it more. Jay and Neel really listen and action our feedback and are always ready to help. I'm so excited to grow with them!

We switched from ProductBoard as it was far too complicated for our needs. We just wanted to collect feedback from customers and organize it so that we could see what was most important to customers. ProductBoard added a ton of overhead. I've found that Herald is much simpler and I'm not missing any features from PB. Also, @nilkanthjp, @jayisms and team have been super responsive. Very impressed and glad we switched.

I've been a happy Herald user for 7 months. Such a great product. I love how easy it is to save customer feedback from email and live chat with their Chrome extension.

Hey! Happy to see you in PH! We use herald at Wego, very happy with it so far. Their support is stellar and their product helps us to be transparent to our customers. Good luck!

Jay & Nilkanth are as much amazing as Herald is - can't recommend enough! Keep going guys 💪

We made the switch to Herald from Canny about 5 months ago. Herald helps us easily capture feature requests and other forms of customer feedback received on a variety of mediums. There Chrome and Firefox extensions make capturing feedback as simple as a few clicks. Not only does Herald help us quantify feedback, but it also provides context to the feedback. It's very easy to segment this feedback and draw actionable insight from the data. This is especially helpful to the product, design, and eng teams. The team also has an incredibly fast release cycle. Their support is top notch, and I'm consistently impressed by how quickly they're able to implement new feature requests or resolve minor bugs. I can't recommend Herald enough for teams that are looking to better collect, organize, and implement customer feedback!

Use Herald every day, with every customer interaction, and at every ticket planning session. We get anywhere from 60-100 pieces of feedback from our customers each week, across a lot of different elements of our product. Previously it was really hard in our ticket-planning sessions for me to advocate on behalf of the customers, or really understand what to focus on, in anything but an anecdotal sense. But using the Product/Market fit survey features we can easily segment the feedback from the most actionable users, or use tags to zero in on just the features we've launched recently to clean up any bugs, or those that are surfacing most frequently with our customers, or that are blocking them the most. We had used a handful of other tools previously, but they all we too difficult to get feedback into in the first place, or lost the original context, or were hard to reference when it was time to make plans. I really appreciate that the Herald team has thoughtful through that entirely feedback lifecycle - including keeping the customers themselves up to date about what you're prioritizing. Keep it up team, excited to keep growing with you all

Good product serving a real pain point. The team is great.