Herald

A collaborative repository for user feedback.

2 followers

A collaborative repository for user feedback.

2 followers

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Herald helps product and customer teams work together to grow revenue by painting a full picture of user problems.

Launch tags:Task Management•User Experience•Customer Communication

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Herald

Maker

Hi PH, Today, we're launching Herald (https://www.heraldhq.com), a collaborative repository for user feedback. We help product and customer teams work together to grow revenue by painting a full picture of user problems. After hundreds of conversations with product, customer success/support, and sales leaders, we noticed a pattern of problems around user feedback: - It's scattered across tools like Zendesk, Gmail, Front, Intercom, Salesforce, and more. - Customer Success and Sales teams dislike using Google Forms (too clunky) or Slack (too ephemeral) to submit user feedback to product teams. - PMs are overwhelmed by the time and energy it takes to analyze user feedback. - It's painful or impossible to quantify what an important customer segment wants. Herald is the first product that solves these problems through collaboration between product and customer teams: ✅ It's the easiest way for any team member to submit user feedback, right from the apps they use to talk to customers (think 2-3 keystrokes). ✅ Product teams have a single source of truth for user feedback with robust tools to organize it. ✅ Customer-facing teams can review the status of requests from a given account. ✅ Enriching feedback with customer attributes makes it easy to answer questions like "What are the most popular requests across our highest-paying customers?" And coming in the next 45 days: ✅ Discussions about customer problems happen right where the feedback lives, so that it's not lost on Slack or email threads. ✅ Customer teams will be reminded of any open questions the next time they talk to the customer. 🔥 Exclusive offer: Get a 14-day free trial today. If you sign up for a paid plan before November 30th, use promo code **PHLAUNCH** to get 25% off the first 6 months. 🔥 We love dogfooding Herald ourselves, so please post any feedback you have here, or reach out to us directly at hello@heraldhq.com!

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6yr ago

Archbee

@nilkanthjp Congrats on the launch!

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6yr ago

Herald helps us to have our users' feedback in one place and organize it easily through topics and tags. What I love most about it, is its Chrome extension that makes it super easy to add comments through only 3 clicks! Keep up the good work

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6yr ago

Demodesk

@lisa_neu +1. Herald makes it very easy for all of us in customer facing roles at Demodesk to get user feedback in one place for our product team to analyze

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6yr ago

Herald

Maker

@lisa_neu @veronika_riederle Lisa, Veronika, thanks for joining us on the journey! It's so rewarding to work with a company with a customer-centric culture like Demodesk. Helps us learn so much along the way.

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6yr ago

@lisa_neu @veronika_riederle Nothing more for me add! HeraldHQ is a must have if you want to be customer-centric. Great work on this @nilkanthjp and @jayisms

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6yr ago

It's a great tool and presentation! I am unsure about one thing. Does it also provide a replacement for something like usersnap.com?

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6yr ago

Herald

Maker

@rkarmani Hi Raj, thanks for the kind words! One difference is that we are not as focused on customer-facing feedback widgets. While we do have a customizable public portal that you can use to expose your roadmap and collect feature requests, we don't currently offer embeddable forms to get feedback from your app. Our focus is more so on internal feedback collection/organization, coming from channels like Zendesk or Intercom or Front. Happy to answer any other questions or do a product walkthrough if you're interested—just reach out (nilkanth@heraldhq.com).

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6yr ago

ToDesktop

We switched from ProductBoard as it was far too complicated for our needs. We just wanted to collect feedback from customers and organize it so that we could see what was most important to customers. ProductBoard added a ton of overhead. I've found that Herald is much simpler and I'm not missing any features from PB. Also, @nilkanthjp, @jayisms and team have been super responsive. Very impressed and glad we switched.

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6yr ago

Herald

Maker

@nilkanthjp @jayisms @davej Can't thank you enough for your continued support, Dave! We'd love to make it even easier for the ToDesktop team, so if there's any way we can, hit us up.

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6yr ago

Score with Friends

Use Herald every day, with every customer interaction, and at every ticket planning session. We get anywhere from 60-100 pieces of feedback from our customers each week, across a lot of different elements of our product. Previously it was really hard in our ticket-planning sessions for me to advocate on behalf of the customers, or really understand what to focus on, in anything but an anecdotal sense. But using the Product/Market fit survey features we can easily segment the feedback from the most actionable users, or use tags to zero in on just the features we've launched recently to clean up any bugs, or those that are surfacing most frequently with our customers, or that are blocking them the most. We had used a handful of other tools previously, but they all we too difficult to get feedback into in the first place, or lost the original context, or were hard to reference when it was time to make plans. I really appreciate that the Herald team has thoughtful through that entirely feedback lifecycle - including keeping the customers themselves up to date about what you're prioritizing. Keep it up team, excited to keep growing with you all

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6yr ago

Herald

Maker

@joe_ahearn Thanks so much for all your help and support, Joe. You've been with us since the very beginning, hope we've done a satisfactory job serving the withfriends team. Needless to say, excited to keep the partnership going!

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6yr ago

We've been using Herald for a while now. I absolutely love it, and so does the rest of our team. We used to collect feedback into a different tool, but that was mostly the end of it, it needed a lot of effort to make it actionable, and our engineers still didn't have enough visibility into user feedback. Herald makes it easy in two ways: - Top notch experience when collecting the feedback, categorizing it during ingest - Good interfaces to spread it around the company - mostly a weekly summary email and slack integration (which pushed the insights to a channel)

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6yr ago

Herald

Maker

@robert_lacok Thanks Robert! You've been a pleasure to work with, very keen on learning even more from you and the team at Deepnote!

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6yr ago

Promising productivity tool! I'll share with my PM. I've added feedback on the landing page as a thank you in the meantime - hope some of the points help :) Congratulations launching on Product Hunt!

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6yr ago

Herald

Maker

@christian_piponides wow, this is incredible Christian, thanks so much! It's challenging to get quality UX feedback haha, so this is a boon for us! I'll follow up with the comments on Bubbles.

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6yr ago

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