Herald

Hi PH, Today, we're launching Herald (https://www.heraldhq.com), a collaborative repository for user feedback. We help product and customer teams work together to grow revenue by painting a full picture of user problems. After hundreds of conversations with product, customer success/support, and sales leaders, we noticed a pattern of problems around user feedback: - It's scattered across tools like Zendesk, Gmail, Front, Intercom, Salesforce, and more. - Customer Success and Sales teams dislike using Google Forms (too clunky) or Slack (too ephemeral) to submit user feedback to product teams. - PMs are overwhelmed by the time and energy it takes to analyze user feedback. - It's painful or impossible to quantify what an important customer segment wants. Herald is the first product that solves these problems through collaboration between product and customer teams: ✅ It's the easiest way for any team member to submit user feedback, right from the apps they use to talk to customers (think 2-3 keystrokes). ✅ Product teams have a single source of truth for user feedback with robust tools to organize it. ✅ Customer-facing teams can review the status of requests from a given account. ✅ Enriching feedback with customer attributes makes it easy to answer questions like "What are the most popular requests across our highest-paying customers?" And coming in the next 45 days: ✅ Discussions about customer problems happen right where the feedback lives, so that it's not lost on Slack or email threads. ✅ Customer teams will be reminded of any open questions the next time they talk to the customer. 🔥 Exclusive offer: Get a 14-day free trial today. If you sign up for a paid plan before November 30th, use promo code **PHLAUNCH** to get 25% off the first 6 months. 🔥 We love dogfooding Herald ourselves, so please post any feedback you have here, or reach out to us directly at hello@heraldhq.com!

Use Herald every day, with every customer interaction, and at every ticket planning session. We get anywhere from 60-100 pieces of feedback from our customers each week, across a lot of different elements of our product. Previously it was really hard in our ticket-planning sessions for me to advocate on behalf of the customers, or really understand what to focus on, in anything but an anecdotal sense. But using the Product/Market fit survey features we can easily segment the feedback from the most actionable users, or use tags to zero in on just the features we've launched recently to clean up any bugs, or those that are surfacing most frequently with our customers, or that are blocking them the most. We had used a handful of other tools previously, but they all we too difficult to get feedback into in the first place, or lost the original context, or were hard to reference when it was time to make plans. I really appreciate that the Herald team has thoughtful through that entirely feedback lifecycle - including keeping the customers themselves up to date about what you're prioritizing. Keep it up team, excited to keep growing with you all

Herald helps us to have our users' feedback in one place and organize it easily through topics and tags. What I love most about it, is its Chrome extension that makes it super easy to add comments through only 3 clicks! Keep up the good work

Great product, highly recommend it. Works for feedback from both customers, leads and from our team members.

We made the switch to Herald from Canny about 5 months ago. Herald helps us easily capture feature requests and other forms of customer feedback received on a variety of mediums. There Chrome and Firefox extensions make capturing feedback as simple as a few clicks. Not only does Herald help us quantify feedback, but it also provides context to the feedback. It's very easy to segment this feedback and draw actionable insight from the data. This is especially helpful to the product, design, and eng teams. The team also has an incredibly fast release cycle. Their support is top notch, and I'm consistently impressed by how quickly they're able to implement new feature requests or resolve minor bugs. I can't recommend Herald enough for teams that are looking to better collect, organize, and implement customer feedback!

We love using Herald at OpenPhone. We get tons of feedback through all channels and can easily capture it in one place + organize it so everyone on the team has visibility into customer pain points and issues. Working with the Herald team has been incredible - they're super responsive and open to feedback. :) I think every SaaS company should work with them.

We've been using Herald for a while now. I absolutely love it, and so does the rest of our team. We used to collect feedback into a different tool, but that was mostly the end of it, it needed a lot of effort to make it actionable, and our engineers still didn't have enough visibility into user feedback. Herald makes it easy in two ways: - Top notch experience when collecting the feedback, categorizing it during ingest - Good interfaces to spread it around the company - mostly a weekly summary email and slack integration (which pushed the insights to a channel)