Very unethical company. I sent photos the day it arrived showing the poor quality and defect tabs that hold the weighted blanket to cover. It is now 7 months later and still waiting for them to honor the exchange. Horrible service. Screen shot every communication with them to prove what has been committed, otherwise you will be left wanting. Do not buy from them. Update: they finally responded and resolved the issue. The final product was much better.
Failed to ship product as promised. No packing slip, no return information included. FAILED to respond to over 20 emails in a 2 month time - NO OTHER WAY TO CONTACT THEM! Finally found a return address thru the USPS and returned product 2 months ago and they still refuse to issue my refund. THEY ARE COMPLETELY UNETHICAL.