Launching today
GramDesk
Shared customer support inside Telegram
2 followers
Shared customer support inside Telegram
2 followers
GramDesk turns a Telegram bot into a shared support inbox. Customers write to your bot; teammates reply from separate customer topics in a private Telegram group. Keep conversation history together without sharing personal accounts. No coding is needed for setup. $0.10 per active bot per day, with unlimited teammates.
Hi Product Hunt! I work on GramDesk.
The workflow is built for small teams whose customers already use Telegram: a customer writes to your support bot, the conversation appears as a separate topic in a private team group, and teammates reply from that topic. The customer receives the reply through the bot, so staff do not need to share personal accounts.
You can connect your own Telegram bot and support group without writing code. Pricing is $0.10 per active bot per day, with teammates included. A $1.50 starting balance lets you test the workflow before topping up.
I'd appreciate feedback on the workflow: does keeping support in Telegram make collaboration easier for your team, and where would you still need a separate helpdesk?