Gooroo is a subscription tutoring platform that matches students to tutors in a way that considers the student’s unique needs. Get matched with tutors perfect for your learning needs with our tutoring membership. Learn Math, English, Computer Science, Foreign Languages, SAT/ACT, and more!
@tshim Hi Taewan. We are different simply because we care about our students and tutors. Unlike other tutor matching services, we care about the student's development after they are matched with our tutors. We're involved in every phase of their learning, providing feedback to the parent after each session, and following up to make sure their needs are always fulfilled.
Compared to traditional tutoring business, we strive to be transparent about our prices and pay our tutors top rates. We also build tools for tutors to easily manage their sessions, payments, and maintain their relationship with clients (https://itunes.apple.com/us/app/...). The idea is to keep our tutors happy so they provide the best quality service to our customers.
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Is instructor feedback stored securely in your database? It's important for privacy issues.
Absolutely, @eamonn_carey. We take privacy very seriously and follow industry best practices for data management. The student data is persisted in an encrypted form and we take all the necessary measures to ensure that only parents can have access to the feedback.
Other than that, we comply with COPPA and only collect data about students under 13 from their parents with consent.
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When I request, how many tutor matches are we going to see?
Hi @charleslacombe. Usually you will get up to 2 matches within 24 hours. Matches are ranked so you'll only get the best two tailored for your request. If one of your matches is booked by other students, we will automatically match you with the next highest ranked tutor that's ready to help you.
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What if I don't like any of the tutors I got matched with? How do I request more options?
@andrew_li6 Hi Andrew, we try our best to match you with tutors you will like. But if you want more recommendations, feel free to just shoot us an email or give us a call. We're always here to help!
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What’s the tutor application process? Do you meet tutors for the on-boarding process?
@josephlstalcup Hi Joe. Yes, we meet every tutor before onboarding them. Tutors usually submit an application on our website. We screen applications based on their tutoring experience, subject expertise and location (we currently prioritize tutors who can teach in NYC). If they pass the screening, we invite them to our office for an interview to learn more about their teaching and communication style. We ask every tutor to give a demo session in a topic they would like to teach.
Here's more information about the tutor application process: https://www.gooroo.com/become-a-....
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Do you have any product expansion plans in the future?
@douglaslowry1 Hi Doug, we currently focus on in-person tutoring, but we're building virtual learning tools to accommodate students/tutors who want to learn/teach online.
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