Gleap

AI-native customer support for software teams.

4.8•14 reviews•

398 followers

AI-native customer support for software teams.

4.8•14 reviews•

398 followers

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Customer support tools

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AI Coding Agents

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AI Agents

Support, feedback and coding agents, finally on the same team. Customer reports turn into fixes your team reviews and ships, and customers hear back on the ticket they opened. Inbox, live chat, email, bug reports, roadmaps and AI agents in one place.

Render Sandboxes: a computer for every agentGive every agent its own machine. Starts in under a second

Promoted

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Launched on December 7th, 2022

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Launched on November 17th, 2021

4.8

Based on 14 reviews

Review Gleap?

Reviewers describe Gleap as a flexible, easy-to-use support and feedback tool that handles several jobs well, especially bug reporting, customer feedback, surveys, and AI-assisted ticket handling. Users repeatedly praise the UI, quick support, and a fast product pace, with some highlighting automatic screenshots, video capture, knowledge base options, and advanced workflows in Kai. The makers of Crono also say it helps close the customer feedback loop quickly without slowing product work. Negative feedback is largely absent in the reviews provided.

Summarized with AI

Pros

all-in-one solution (3)

bug reporting (3)

fast customer support (3)

affordable pricing (2)

AI chat support (2)

customer feedback (2)

flexible use (2)

Pros

Cons

Reviews

All Reviews

Most Informative

Keyword Insights AI Writer Assistant

•1 review

I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedback are admirable. The pricing is affordable and provides excellent value, especially compared to similar tools like Intercom. A few areas could use improvement, such as the support documentation and the somewhat complicated user authentication during implementation. But considering the tool's novelty, these are understandable growing pains. Overall, this tool is a promising addition to the market.

What's great

affordable pricing (2)

What needs improvement

complicated user authentication (1)support documentation (1)

Report

95 views3yr ago

Gleap

Thank you, Suganthan for the continuous feedback. We really appreciate our users taking their time to help us improve Gleap 😻

Report

3yr ago

•2 reviews

I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every websites made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉