Gleap

Support Intelligence platform for SaaS companies.

4.9•10 reviews•

234 followers

Support Intelligence platform for SaaS companies.

4.9•10 reviews•

234 followers

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Knowledge base software

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Customer support tools

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AI Agents

What is Gleap? Gleap helps SaaS teams collect, structure, and act on support signals, from bug reports to code-level fixes. It transforms customer support tickets, bug reports, and in-app feedback into structured product insight, and helps teams act on that insight directly inside their development workflow. Support is no longer just a ticket queue. It becomes a real-time intelligence layer for product teams. Connect conversations, feature voting and manage code. Gleap connects all three.

Viktor.comAn AI coworker that actually does the work

Promoted

Gleap Launches

Kai by GleapMeet Kai, Gleap’s AI-driven customer support hero

Launched on June 7th, 2023

Gleap Knowledge BaseBuild your help center for lightning fast customer support

Launched on December 7th, 2022

GleapInstant replay, screenshot bug reporting, with glee

Launched on November 17th, 2021

4.9

Based on 10 reviews

Review Gleap?

Reviewers describe Gleap as a flexible all-in-one support and feedback tool that is easy to use, polished, and backed by fast, helpful support. Users repeatedly highlight bug reporting, customer feedback collection, surveys, and the Kai chatbot, with one longtime customer saying Kai handles advanced support workflows better than Intercom’s Fin. Several also praise the steady pace of improvements and features like automatic screenshots, video capture, and knowledge base options. A founder from Crono similarly says it helps close the customer feedback loop quickly without slowing product work.

Summarized with AI

Pros

bug reporting (3)

all-in-one solution (2)

customer feedback (2)

fast customer support (2)

flexible use (2)

Pros

Cons

Reviews

All Reviews

Most Informative

Keyword Insights AI Writer Assistant

•1 review

I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedback are admirable. The pricing is affordable and provides excellent value, especially compared to similar tools like Intercom. A few areas could use improvement, such as the support documentation and the somewhat complicated user authentication during implementation. But considering the tool's novelty, these are understandable growing pains. Overall, this tool is a promising addition to the market.

What's great

affordable pricing (1)

What needs improvement

complicated user authentication (1)support documentation (1)

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38 views3yr ago

Gleap

Thank you, Suganthan for the continuous feedback. We really appreciate our users taking their time to help us improve Gleap 😻

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3yr ago

•2 reviews

I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every websites made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉

What's great

multilingual support (1)bug reporting (3)screenshot bug reports (1)knowledge base feature (1)

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28 views3yr ago

•2 reviews

Really successful product. I use it for almost everything, like getting customer feedback, surveying them, and using chatbot KAI, and I love it. They are always trying to be helpful, so kudos for that. If you are in a team, marketing, customer support, or Qa, or want to get everyone on the same page, this is an ideal feedback tool.

What's great

customer feedback (2)flexible use (2)AI chat support (1)integrated surveys (1)

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19 views3yr ago

Keyword Insights AI Writer Assistant

•1 review

What's great

affordable pricing (1)

What needs improvement

complicated user authentication (1)support documentation (1)

Report

38 views3yr ago

Gleap

Thank you, Suganthan for the continuous feedback. We really appreciate our users taking their time to help us improve Gleap 😻

Report

3yr ago

•2 reviews

What's great

multilingual support (1)bug reporting (3)screenshot bug reports (1)knowledge base feature (1)

Report

28 views3yr ago

•2 reviews

What's great

customer feedback (2)flexible use (2)AI chat support (1)integrated surveys (1)

Report

19 views3yr ago