Fullview

Name: Fullview
Rating: 5.0 (10 reviews)

Zero-download screen control for customer support

5.0•10 reviews•

470 followers

Zero-download screen control for customer support

5.0•10 reviews•

470 followers

Visit website

Screenshots and screen recording apps

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Customer support tools

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Video and Voice calling

Replace Teamviewer with Fullview's zero-download screen control solution and slash customer support time in half. Fullview empowers customer support teams with cobrowsing, in-app screen control & session replays to guide users through support requests and get better insights into their issues.

Free Options

Launch tags:Customer Success•Analytics•Customer Communication

Launch Team

agent by Firecrawl — Gather structured data wherever it lives on the web

Gather structured data wherever it lives on the web

Promoted

Congratulation on the launch!

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2yr ago

Fullview

Maker

@hussain_ahmed3 Thanks!

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2yr ago

Let's go! Love the product 👏 Congrats on the launch @danielbakh and Dorin!

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2yr ago

Fullview

Maker

@nikolai_skelbo1 Woohoo! thanks Nikolai

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2yr ago

Congrats on your launch 🚀

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2yr ago

Fullview

Maker

@zulfamoh Thanks!

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2yr ago

Congratulations on the launch, Daniel and Dorin! The evolution from traditional screen control tools to something as comprehensive and intuitive as Fullview is truly commendable. I appreciate the emphasis on streamlining the process and the shift towards a more collaborative problem-solving approach. How does Fullview handle privacy concerns when cobrowsing or during session replays? Cheers to transforming the customer experience landscape!

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2yr ago

Fullview

Maker

@e__m_c_2 Hey Neel! Thanks a lot for the comment and yes it's awesome to see the space evolve and be a part of it. Data privacy is a top priority, we are a European company after all. Fullview can automatically redact PII and sensitive data on your customer's screen so it is never displayed to the support person. We only display what you tell the product is ok to display, and all data is stored in EU (with option for US storage for US customers).

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2yr ago

Fullview

Maker

@e__m_c_2 Thanks Neel! Privacy was a cornerstone when we started building Fullview which offers multiple ways of redacting the data client-side. You have the option to mark UI elements that contain sensitive info such as PII or PHI, meaning that the data never gets to Fullview's servers.

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2yr ago

Liveblocks

Great product, I especially love the co-browsing feature!

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2yr ago

Fullview

Maker

@stevenfabre Thanks Steven appreciate the support!

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2yr ago

Heyhack Scan

Amazing product. It provides complete clarity when it comes to understanding your customers' needs! Great work!

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2yr ago

Fullview

Maker

@s21 Appreciate the feedback Sebastian!

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2yr ago

Co-founder's Daily Journal

I love this product and team!

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2yr ago

Fullview

Maker

@ervin_otto_szerdocz Thank you for the kind words Ervin!

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2yr ago

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Maker Comment

Fullview

Maker

📌

🚀 Hey there, I'm Daniel Bakh, the co-founder & CEO of Fullview, and I'd love to share with you why my co-founder, Dorin Tarau, who serves as our CPO, and I embarked on this amazing journey to create Fullview, a company that's disrupting the old school screen control tools like Teamviewer (and more 🌟 ) for customer support teams. Let me take you through our journey and why we're so passionate about it. 💡 Our Background in Customer-Facing Roles: Before starting Fullview, Dorin and I both had extensive experience in customer-facing roles. We knew firsthand how challenging it could be to gain accurate context when customers reached out with problems. The constant back-and-forth, requests for screenshots, and the difficulty in recreating issues on our end were all too familiar. It was a frustrating process for both customers and support teams alike. 💪 Empowering Teams: Recognizing these challenges, we had a vision of empowering customer support and product teams in a profound way...with a modern and easy solution (no old school downloads like Teamviewer). 🔍 Contextual Understanding: With Fullview’s Cobrowsing (embedded screen control), Session Replays and Console Logs, we wanted teams to experience a whole new level of context when dealing with customer issues. No more guesswork or vague descriptions; now they can see precisely what the customer is experiencing in real-time and guide them through issues on-screen. This ensures that problems are understood with crystal clarity, eliminating the need for countless email and chat exchanges. 🎥 Session Replays for Comprehensive Insights: Fullview's session replays take contextual insights to a whole new level. Teams can literally watch the customer's interactions with their product step-by-step, just like a video recording. A familiar concept to some, Fullview takes a new spin on session replays by allowing for integrations with Intercom, Zendesk and a much easier UX/UI for non-technical users to navigate through…And with our cobrowsing baked in, you can easily jump into the live session with the customer in real time. 📋 Console Logs for Effortless Troubleshooting: If you do need to get technical, Fullview offers console logs for developers too!. These logs provide product teams with all the technical details they need to identify and troubleshoot issues swiftly, without having to burden the customer with questions. It's all about streamlining the process. 🤝 Collaborative Problem Solving: What truly excites us is Fullview's ability to facilitate collaborative problem-solving. With a comprehensive understanding of the issue and the technical details in hand, teams can seamlessly transition to a cobrowsing call. This approach not only speeds up issue resolution but also strengthens the bond between teams and users. ⏱️ Speeding Up Support: By incorporating features like cobrowsing, session replays and more, Dorin and I are on a mission to help customer support and product teams deliver solutions faster than ever before. No more waiting for screenshots or struggling to replicate issues. Fullview equips customer and product teams with everything they need upfront, ensuring a smooth and efficient support experience. 🌐 Our vision for Fullview goes beyond merely solving problems; it's about transforming the entire customer experience landscape. We want to make support more seamless, efficient, and user-centric. Together, Dorin and I are dedicated to redefining the customer support and product development game, one Fullview session at a time. So, if you're in search of a customer support and product development solution that truly understands your needs, look no further than Fullview. Dorin and I have poured our expertise and passion into creating a platform that empowers your teams and delights your users. Join us on this exciting journey towards customer support excellence! 💪🌐🚀 #FullviewJourney #CustomerSupport

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2yr ago

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Fullview

Maker

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2yr ago

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Fullview

Zero-download screen control for customer support

Zero-download screen control for customer support

Have a question about Fullview? Ask it here and get a real answer.

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Engineering & Development

LLMs

Productivity

Marketing & Sales

Design & Creative

Social & Community

Finance

AI Agents

Trending categories

Top reviewed

Trending products

Top forum threads

Have a question about Fullview? Ask it here and get a real answer.

Do you use Fullview?

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