What do people think of Freshworks Inc?
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4.4/5All time (6 reviews)
1/5
Recently (0 reviews)370 Reviews
I have very little actual experience with this product. HOWEVER, they do not provide any way to bulk-setup new monitors - there is no "import sites" feature, and while they do have a REST API, it does not allow you to specify all the important parameters when creating a new monitor (like the "check string" to validate that a site is operating correctly).
It is a nice product to communicate with your customers and get them satisfied but needs enhancements in the tickets section as it sometimes has errors.
Easy to use and low learning curve. If you're a sales god of Zeus, Freshwork is your thunderbolt.
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