EneyProactive AI for Mac. Free test, 20,000 credits.
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Free open source clone of Help Scout: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
I discovered Freescout on alternativeto.net where I was looking for a replacement of Freshdesk. Very surprised to discover this one! I used to use Helpscout when it was free and very existed by this open source project. Very similar to Helpscout so it was a question of minutes for me to configure and use the application... Can't wait to see what is next for this app.
Pros:Very easy to install Very easy to configure Very easy to use - similar to helpscout
Cons:It is an open source project so update can be sporadic. Missing reports but it is on the roadmap. No idea who is behind this project.