ePersonate

Impersonation as a service

2 followers

Impersonation as a service

2 followers

ePersonate is the first impersonation service built with data privacy and security at the core. Keep your customers trust while you login on their behalf to diagnose and resolve support issues. Check out the Live Tour of the product. Signup at ePersonate.com

Launch tags:Developer Tools•Tech

Launch Team

Framer AI AgentsDesign and publish professional sites with AI

Promoted

AskMore

I was lucky enough to get a demo and it’s such a simple but great product idea! Congrats, I’m looking forward to what’s coming next!

Report

6yr ago

eesel

Maker

@zmiro Thanks Julien! Would love to see eesel.app using ePersonate in the future!

Report

6yr ago

eesel

Maker

@zmiro And thanks for the awesome logo!

Report

6yr ago

eesel

Maker

Thank you so much for the post Mathilde! Hi hunters! I’m so excited to be featured on Product Hunt today! ePersonate provides all the components for a safe and respectful impersonation process: - Customer Approval - Warning Banner - Confirmation Modals - PII Redaction - Events Logging - Integrations with customer support tools Check out my blog post if you would like to know more about why I built ePersonate as an opinionated impersonation service : https://medium.com/@kevinantoine... Sign up today with the PRODUCTHUNT2020 promo code (no card required) and get your first month for free whenever you decide to go with a paid plan! All feedback is welcome! Regards, Kevin, founder of ePersonate.

Report

6yr ago

Brilliant idea! Excited to see how this will evolve, from a market perspective I can see this has a strong potential!

Report

6yr ago

eesel

Maker

@sebastian_diaz_carballeda Thanks! It's very niche but I believe that every growing startups will experience this problem one day. It's really hard to implement a solution that works in house so I believe that ePersonate solves a real problem!

Report

6yr ago

Wow. I've been testing the product the few last days, as a standalone product and integrated with my customer support tools : both are perfectly draft and highly efficient. Well done ! I sleep better now. Bsahtek.

Report

6yr ago

eesel

Maker

@bernard_alexandre Thanks for the kind words! I'm glad that ePersonate also helps you sleep better :) Looking forward to collaborate with you and your team in the next few months!

Report

6yr ago

Notion Automations

Congrats for the launch! It wasn't clear from the beginning what was impersonation for me. Maybe you should simplify the wording and focus on the pain point you're solving ;)

Report

6yr ago

eesel

Maker

That's a fair point! Impersonation means login on behalf of your customers. An engineer or customer support rep would have to do that only when they are not able to reproduce an issue they are having. It's a process that is prone to mistakes and that can sometimes unnecessarily disclose personally identifiable information. ePersonate makes sure that no mistakes are done, that user information is kept safe and that any actions taken during the process of impersonation are tracked. Thanks for the great feedbacks @simoelalj!

Report

6yr ago