CrawlChat
AI Chatbot for your documentation and support
54 followers
AI Chatbot for your documentation and support
54 followers
Make AI chatbot from your help documentation that answers your customer and client queries and connect it to your website, Discord server, Slack workspace or distribute it as a MCP server. In return view the analytics that help you fix data gaps and more!
I love the flexibility do you provide embeddings or webhooks so we can customize responses and keep track of events?
@jackson_wells Currently the AI takes care of responses. You can customise it by the system prompts though.
Regarding webhooks, happy to provide it depending on the use case Jackson :) Thank you for the love <3
It's a solid customer experience strategy how do you handle permissions SSO for private documents and ensure GDPR compliance?
@elizabeth_turner4 Hi Elizabeth! Thanks for that :)
Currently SSO is not supported but would love to do so based on the customer demand.
The data which is part of the knowledge base is stored and and used in a secured way. The chat data is auto deleted once it is older than 30 days (maximum). The app itself does not retrieve any personal information from the user (end). Along with all this, you have full control to delete any information on demand.
Analytics are fantastic but are you providing actionable recommendations like add this missing FAQ or just displaying raw query data?
@charlotte_richardson1 Thanks Charlotte :) CrawlChat already provides data gaps. I will be turning them into actionable pipe lines soon. A little info about it here https://crawlchat.app/changelog/13-data-gaps
Turning help docs into a chatbot is such a clever idea. Does the bot keep itself updated with the latest docs automatically or do you have to retrain it every time new information comes in?
@gabriel_phillips Thanks for that Gabriel. You can configure auto updates as well on the knowledge base so that it is up to date
snappify
I know Pramod for some time and he is building incredibly well crafted products
CrawlChat is no exception here and if you're looking for extending your offering with an AI Chatbot trained on your data, you should definitely check it out!
All the best for the launch Pramod :D
@dominiksumer Thanks for the that Dominik :)
Netflix Secret Codes
@vishnuhimself Hi Vishnu! Thanks for that. Yeah, we have been interacting for a long time now. Let's go :)
Swetrix
Super nice product Pramod, solid work!
@andriiro Thanks for that Andrii :)