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Launched on October 31st, 2018
Conflux provides you with a structured feedback loop that allows for your customers to be heard and understood. Tune in to every source you’ve got and quantify your feedback with custom filters and views. Then post ideas on your public idea board for your customers to interact with by voting on ideas or providing you with more feedback.
Supercharge your Intercom Messenger with a built-in idea board your Users can vote on and give feedback from. Make better product decisions by co-creating your product with the people that use it most; your customers.
Prior to Conflux we used Google Sheets to manage feature requests and frequency. Now everything is run through our own public Conflux page, giving users visibility on their requests and us the ability to easily send dev updates to 100s of users at a time.
Integrations with our support stack means that any team member can send the paper trail of comms to Conflux so there's more context for the Product Managers when requests come in.
All in all it's a great tool and team, highly recommend
I know there are other apps in this market but this was the one Invoice Quick started using right away. Vincent was so nice to give us beta access and we have tons of good feedback about our product just thanks to Conflux. I recommended this software to a friend and they use it for their Amelia Booking Wordpress plugin. Awesome people behind it, you should try it.
I like Conflux better than similar tools because instead of users submitting ideas that are immediately available for other users to see/vote on, they submit feedback directly to you, which you can attach to an existing idea to be voted on or create a new idea for public vote (or perhaps handle a different way, such as creating a support ticket). Plus with the Zapier integration you can connect this easily to other tools and I like the native slack integration.
As Murat has said, we've been using it for a while now and before that we were using Google Sheets. Having a single place where ideas are managed and talked about and updated without having to faff around with rows and columns (spreadsheets are good but not THAT good) is wonderful.
I use it about once a week, I filter all the feedback in the last week and comb through it for stuff that I can give to the team and organise into ideas to help inform our backlog.
Thanks for everything so far Vincent and the team :)
We've been using Conflux for several months now, and it's been great. Before Conflux we were tagging users in Intercom, which was quite error prone.
The Intercom integration is awesome. We frequently get feature requests that are already logged in Conflux, and I can send the user a link (or place a vote) directly from Intercom.
I've experienced a handful of minor bugs, but that's to be expected of any new product. What I'm really impressed by is the team's speed in resolving those bugs. You can tell they really care about their customers and making a great product 👍
If you're trying to use spreadsheets, Trello, or Intercom to manage feedback ad feature requests, just stop — and start using Conflux 🙂
